Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Resolved! Seller under-reported weight on shipping label - will she get away with it?

I'm a seller and buyer. One of my pet peeves is sellers who report weight of a package as far less than it is to lower shipping costs. I have a really good relationship with the people at my Post Office and they have praised me for the weights I decl...

what happened to Parcel Select option on USPS shpping?

I had an item sold went in to print USPS Parcel Select shipping and that option is no longer there! Where did it go? Is ebay no longer letting sellers use that option?

I have a local pickup item listed. A potential buyer wants it shipped across the country.

I have a side table listed as local pickup - it is approximately 26x26x26 and weights about 35 -50 pounds. With local pickup, I understand INAD, not received, etc. are not really options (with some exceptions). I have the table listed at a lower pric...

Is there such a thing as packaging something "too well?"

So, being that I am both a buyer and seller on ebay, I often consider the other side of the coin whenever I think about something or have an issue etc. Recently, I've been running into buying a lot of things that were packaged very well... in fact, a...

Buyer pays shipping question

Hello. I recently ran auctions in which I added on “buyer pays $3.99 shipping”. I am not seeing the $3.99 (x32) that they were supposed to pay. When I added all the auctions up it came out to exactly what was my earnings (before final value fee). I g...

Printing standard envelope shipping label issues.

I sold a card with the ebay standard envelope option but now I'm trying to print but can not find the option. The weight and measurements are correct I believe but I still see no option to select.

Closed case shipping label

So, I got a replacement earbud that didn't work. Contacted the seller and he offered to exchange it, I just needed to start a return and select exchange instead of full refund. I went to do the return and didn't see an option for the exchange, just s...

Cheapest way to ship heavy item to Puerto RIco?

Hi I was wondering if you guys know a cheaper way than USPS to ship a 45lbs 22x22x12 box to PR?and I have 4 of them I need to ship to the same address in PR, USPS priority charge around $500

Difficulty getting claim filing help

Its almost impossible to get phone support and 90% of support information is incorrect , I need a real working phone number

Feedback

Hi there,I recently received a negative from an international buyer, his item was shipped 2 days after the purchase using the Ebay Global shipping and he left me a negative saying "WHERE'S MY ORDER!" and his item arrived the next day, I requested to ...

bought a item from a seller (a cell phone)

hi all - I recently bought a cell phone from a seller - paid over $200 - but what i got is an ripped open package on my front porch from FedEx. Tried to open a case with Fedex - they said the seller is supposed to do that so they closed it. then trie...

Please Help First Time Seller, Buyer Received Damaged Item

Hi, so I just sold a Wacom Cintiq Pro 24 and buyer received it today and messaged me (with some pictures) that it was damage and that it was probably dropped. I sent my package through a local UPS Store and had them personally package it themselves (...

Resolved! Re-shipping an item

Hello,I need some advice. A customer purchased an item from me and I shipped it priority with signature required. It was going to a p.o. box in Puerto Rico. 3 weeks went by before the item was returned to me. It was stamped several times as unclaimed...

Resolved! Bar Code label printing stopped working

I started my shipping yesterday, and I no labels will print on my LP2844 Zebra printer. Is there a technical problem? I had to print all my labels on paper, and tape to the packages. Thanks!

Shipped an item 1st class tracking was updated and then it was never delivered it seems it was lost.

I shipped an item 1st class and was received by usps and was in transit n now its been 2 weeks and was never delivered and the buyer wants there money back. Am I out the item and the money