Shipping

Forum Posts

Sorted by:

Returning items for refund, return policy is Buyer pay, can I still get the return shipping cost?

Just opened a return case reason is "not as described" for a lens that is having a lots of fungus and scratches. Seller's lens description is "good condition". The return policy is 30 days, Money back or replacement (buyer's choice), Buyer pays for r...

Resolved! "No Access" Delivery Attempt & No Communication from Buyer

Hello All! Just wanted to ask if there's anything else I can possibly do in this situation. An item was ordered and I shipped it out, but when the delivery was attempted it read as "NO ACCESS". Even though the tracking said that it would be reattempt...

paying for shipping labels

When I set my account up for managed payments, I chose paypal as my source of payment for the shipping labels and now I need to switch to my payoff balance to pay for the shipping labels. I tried to look in my seller hub and I see no option to do tha...

Seller provided a wrong tracking number and don’t answer my questions.

I ordered an item Oct 23rd and according eBay site te item was shipped Oct 28thThe seller provided me a tracking number. but when I try tracking it, it gives me no info. The package was supposed to be delivered by Landmark Global. I tried several tim...

Appeal

I need to start an appeal and don't know exactly where on Ebay that I do this. Can someone guide me where to go?

Item arrived with some alloy parts replsced with Plastic

Hello, The purpose of this post is to check my understanding of ebay rules regarding payment for shipping on a return, then the return is for item sold that is not what is listed, due to inauthentic components. The question is: who pays for the retur...

how to set up shipping when I am seller from outside USA

Hello,I am seller from Europe and I am confused by options given within domestic and international shipping because to me it seems that domestic shipping options count that person is US seller. In "domestic" shipping I always need to choose provider ...

Combined Shipping Fee Discounts - Can We still do it like before?

Back a few years ago, or maybe more, we could easily run shipping promotions to give a certain amount off for two items and a flat rate of say $5 for purchases of 3 or more. I can't find where we can add this in. Is it only available for stores? Than...

Resolved! True or false?

https://www.ecommercebytes.com/C/abblog/blog.pl?/pl/2020/11/1604540462.html.75 shipping option with tracking?

Resolved! Seller holding refund hostage for feedback

"Dear customer,No problem. Please simply leave a 5 stars positive feedback on that transaction that you want to cancel just to prevent feedback fraud, then we will send the cancellation request to you. we ask for positive feedback just.Please send us...

Batterys for drone

I bought 2 drone battery in june I was sopost get them in 30 days and never received nothing no notice no nothing I v Ben waiting for dam minute I'm tired of waiting I just want creidt towards something I get here thank u

He wondered why shipping wasn't free...

Sent an offer out and the buyer purchased. Shipping is added to the sale price. I get a message this morning telling me he also lives in Canada and isn't shipping supposed to be free... (He was polite, but I think it's a weird question to ask when no...

Return for "doesn't fit, but item not even shipped yet.

anybody else ever have this happen? I even put a statement in the return approval when I did a full refund to the buyer; that the best option would have been to contact a seller to request a cancellation, giving buyer a chance to see they'd made a mi...

Printing Int. Standard Delivery labels but getting USPS Int. First Class labels instead

Trying to print ebay International Standard Delivery labels but USPS First Class International keeps coming out. Instead of going to Kentucky, the label is for directly to Canada with customs signature. I printed a couple other ISD labels to CA today...

Compensation on broken items, prefer not to return

TL;DR--Recieved broken items. Unresponsive seller who denies responsbility. We would prefer to keep the items, but get compensation for having to repair them. Should I try to negotiate with the seller or file a claim? Or is there another route? We wo...