Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

EMS Package hasn't moved in 3 Months

Hello, I have a package going from Russia to NY via EMS Shipping. My problem is that it hasn't moved in 3 months, once it left Russia. The last update says: 2021-04-23 15:48Russian Federation, SVO, Carrier processing, Uplifted I was thinking maybe it...

After sale switch from U.S.A. only to international?....requested by buyer

Hi.I just had a sale that I marked "shipped to U.S.A. only". My buyer did pay and did supply a U.S. shipping address (someone in his family here in the U.S.) but he messaged me asking if I could possibly ship to France and that he would pay extra for...

Shipping cost question

I am baffled……I recently sold 3 items, eBay collected shipping from the buyers, and yet eBay deducted the shipping fees from my account?!? What did I do wrong to avoid this in the future, and can I get eBay to reimburse me?

ebay delivery services shipping label fee

Hi, I am just wondering if anyone has experienced this. I am in awe! I had a first class package to ship to Hong Kong. 3 ounces. I printed out a label for $13.00, choosing ebay's delivery services in labels choice. It shipped item to ebay center in s...

Resolved! Item not received

Hello, I recently purchased an item from a reputable seller, the item is worth about $550+shipping. It has been a few days past the eBay estimated delivery window and it still hasn't arrived. I sent a message to the seller and asked him if he can pro...

ebay standard envelope for trading cards under $20.00 value

what are the minimum size measurements

Seller in Canada, can I use global shipping program?

To make it is straightforward for the customer, I plan to ship to either Canada, (where I live). Or the US. I'm aware I can do this through PayPal shipping but I would prefer to do it through eBay global shipping program.I want to easily state the sh...

Screwed up big with this package... ESUS tracking - need some help

I realized that I put the wrong item in a package going to Canada. Tried to get it before the truck left my local USPS but they were not willing to go through the already packed truck to find it. This was shipped through eBay Delivery Services and ha...

Buyer getting message saying don't ship to their country

But account set up for Global Shipping - any ideas (eBay chat is unavailable!)

Shipping details missing

I currently have a buyer trying to purchase an item, but when they do they get a message stating that there isn't shipping details. So they cannot purchase the item until I change it. I tried to go and change and revise the item but all shipping opti...

Resolved! A question about tracking an eBay International Standard Delivery package

Shipped an item to the UK on July 29 by eBay International Standard Delivery Tracking reads as follows (using the ES # supplied by eBay) Aug 4 7:54 AMProcessed Compton Aug 7 1:21 AMDeparted from export facility Aug 12 2:24 PMProcessing completed at o...

Resolved! Shipping cost increase

I am new to eBay and have had a buyer question why their shipping increased after purchase. I am trying to find out why this happened myself. They are being charged as much for the shipping as they paid for the product. The original listing has shipp...

Return Label won't load.

Hello, I ordered an item covered by the Money Back Guarantee (in the US.) The seller sent me the wrong item. It's not the same as the listing. The return label won't load and the seller hasn't responded yet.I tried on the Ebay app and a Laptop.I can'...

Fedex packed and shipped my package. Now package was damaged. What should I do?

Hello, I paid $24 for packing and $36 for shipping. The speaker was delivered today and Customer reported damage for the speaker. What are my options? I already filed my claim. Can Fedex deny my claim?

Shipping label charged twice

Wow I am soo happy!Sold first item!Printed shipping labelAnd realized it had myOld address on it...Got into ebay accountAdded new addressAnd printed lab withCorrect addressMy acct was charged2 times....any ideasHow to get 1 chargeDropped?Thank you