Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Resolved! Recycled Shipping Materials

Do you put in your listing that you use them? If yes, how do you word it? We received an email today from a Buyer who was upset we "re-used" a box. We did. Bubble wrap was new, air pillows were new, but we re-used a perfectly good box. Buyer stated w...

buyer is requesting to cancel after I ship. If I give full refund do I get a defect?

I sold an item, and I buy the shipping label when I see that buyer paid. Now, the buyer is requesting that I cancel the transaction, simply due to change of mind. If I provide a full refund, am I going to lose out on the shipping cost? also, do I get...

Big problems with the sale! Help!

hello everyone, tell me what to do ... I sent the buyer a Louis Vuitton bag, at the same time I tied the wrong track number, the delivery status changed to "Delivered" after 2 days, the money thawed, I started to withdraw it and the buyer opened a di...

VACANT, but never got the parcel back for two weeks

So a buyer from ebay bought something from me, but it says on he tracking that the house is vacant and is suppose to send it back to me. The problem is that I never got my parcel back. I tried emailing the system, but nobody could help me.94001082054...

Resolved! Ebay Motors Shipping

Hello,I'm shopping for a vehicle on eBay Motors, and there is a shipping price next to the cost of the car. Is that price fixed? I talked to a dealer, and they offered to ship my car, but it was higher than the one eBay Motors advertised...

Package damaged

This is never good. Yea I think there WILL be delay No real question. Possible Delay in DeliveryMASPETH, NY 11378 US04/18/20215:57 pmYour package has been damaged. Please contact the seller directly for further informationMASPETH, NY 11378 US04/18/20...

late deliveries via usps

I rarely come into the ebay community with any comments or messages but I felt it was time to say something about receiving claims for non shipment of items and the late shipping ratings for sellers. First, on the claims filed by buyers. I do not und...

Global Shipping Program "Restricted" Item Issue

Over the last month or so, I have been getting several Global Shipping Program packages returned to me. It is my understanding that they are being rejected at the eBay transition site in Kentucky. It takes between 20 and 30 days to get the package ba...

Printing postage labels - Why is the weight input field pre-set to "0.1kg"

Almost every time I print a postage label from eBay i somehow manage to ignore item weight field, print the label and then realise its been pre filled in as 0.1kg. Its a real pain to then cancel the label, buy another, and update the tracking etc.. C...

Resolved! Shipping rate way too high

Hi, I just made a the following bidWhich states roughly 300 NOK in shipping, not sure why it's expedited to the United States. But on my summary page the expected shipping is set crazy high, almost ten times as much to roughly 2700 NOK.Have no idea w...

Insufficient address explanation

So I purchased something as of late. Received updates telling me that it was arriving sooner than I expected only to learn that it was being returned to the sender due to insufficient address. But here’s the thing the place it listed in the tracking ...

Resolved! How to select second shipping option offered by seller when bidding?

Hi all, this is probably a dumb question -- I was interested in a particular item, but I prefer UPS shipping as I have a secure pick up location there and our area has had problems with package thefts. Nevertheless, I contacted the seller and they ad...

Buyer refused package, item got sent back

So I sold and item, and buyer paid. Smooth transaction just like any other. I shipped it out the next day and completely forgot out about it. The package was sold on March 29, but I just got it back in my mail today (4/20). Below is copy paste of tra...

Shipping trading Cards

If you are only shipping ONE trading card what do you put in exactly as your shipping info, size and all? And why do they say "ebay standard envelope for trading cards", when it's not a special envelope, it's a regular small envelope. Is that correct...

global shipping

I will never use the global shipping program again. This is the second time I've had a problem with a delivery. There is no tracking after the package leaves the US and the carrier is unknown at that point. I have no information to give my customer w...