Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

Printing standard envelope shipping label issues.

I sold a card with the ebay standard envelope option but now I'm trying to print but can not find the option. The weight and measurements are correct I believe but I still see no option to select.

Closed case shipping label

So, I got a replacement earbud that didn't work. Contacted the seller and he offered to exchange it, I just needed to start a return and select exchange instead of full refund. I went to do the return and didn't see an option for the exchange, just s...

Cheapest way to ship heavy item to Puerto RIco?

Hi I was wondering if you guys know a cheaper way than USPS to ship a 45lbs 22x22x12 box to PR?and I have 4 of them I need to ship to the same address in PR, USPS priority charge around $500

Difficulty getting claim filing help

Its almost impossible to get phone support and 90% of support information is incorrect , I need a real working phone number

Feedback

Hi there,I recently received a negative from an international buyer, his item was shipped 2 days after the purchase using the Ebay Global shipping and he left me a negative saying "WHERE'S MY ORDER!" and his item arrived the next day, I requested to ...

bought a item from a seller (a cell phone)

hi all - I recently bought a cell phone from a seller - paid over $200 - but what i got is an ripped open package on my front porch from FedEx. Tried to open a case with Fedex - they said the seller is supposed to do that so they closed it. then trie...

Please Help First Time Seller, Buyer Received Damaged Item

Hi, so I just sold a Wacom Cintiq Pro 24 and buyer received it today and messaged me (with some pictures) that it was damage and that it was probably dropped. I sent my package through a local UPS Store and had them personally package it themselves (...

Resolved! Re-shipping an item

Hello,I need some advice. A customer purchased an item from me and I shipped it priority with signature required. It was going to a p.o. box in Puerto Rico. 3 weeks went by before the item was returned to me. It was stamped several times as unclaimed...

Resolved! Bar Code label printing stopped working

I started my shipping yesterday, and I no labels will print on my LP2844 Zebra printer. Is there a technical problem? I had to print all my labels on paper, and tape to the packages. Thanks!

Shipped an item 1st class tracking was updated and then it was never delivered it seems it was lost.

I shipped an item 1st class and was received by usps and was in transit n now its been 2 weeks and was never delivered and the buyer wants there money back. Am I out the item and the money

Resolved! What's USPS First Class Package max weight and dimensions?

I found info on the internet saying max 15.99 ounces and 22 in long, 18 wide, and 15 thick. I tried changing weight and dimensions in my seller dashboard and when I exceed 15.99 ounces it tells me something like "choose priority mail instead", but wh...

Unable to change buyer selected shipping option

In my auctions I always eat the cost of shipping and typically just pick the cheapest route. This can vary between USPS priority and first class. Today was my first time using Ebay's new shipping layout and apparently the buyer selected USPS priority...

Can't get refund for my cost of returning/shipping an item back to seller.

I bought a watch and the description didn't match the item (it was supposed to be a sterling silver watch band, it was plated and plating was worn off on some links. Got refund, no problem. Seller couldn't print a return shipping label so I could shi...

Refunding some shipping costs?

Hi, I recently sold a hat and never realized the weight was put at 1lb. So my buyer paid around 10 dollars for shipping in first class. When I purchased the label in first class it was around 4.50. So I dont feel right taking that much, when is a goo...

Mailing a (very) lightweight item...

2nd try at this... I'm considering selling items that would ship (mail) in #10 envelopes, with 1-oz 1st Class postage. As the USPS doesn't offer tracking on letter class mail, will this impact me getting paid in a timely fashion, as everything seems ...