Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Is Ebay Ripping Off Buyers for International Shipping?

I sell a lot of eyeglass frames, and with the Ebay international shipping first class, it is usually under $6 going through their system. I had a buyer complain to me that he was paying over $40 for shipping, but I only saw $5.30 for shipping. Are th...

shipping labels printing in the middle of the page

all of a sudden (today), ebay shipping labels are printing in the middle of the pageused to at least be able to do 2 per page (one top, one bottom) but not with this setupcan't find anyplace to change itanyone know how to fix this(desktop win8 firefo...

How to return refund after item arrived

A few days ago, I received an item that was shown on my purchase page as supposed to be in the same package as 2 other items, which didn't show up (I also couldn't track the other 2 items at the time, dunno why) . After speaking to my post office and...

Tracking confusion

Hello, I am a buyer in Russia that has ordered something from America. While tracking my parcels, they went from Kentucky USA, to Iran with the letters GGJ in the name, and then it went back all the way to New York. Is this normal? I am using GSP by ...

Question about ebay tracking...

I have a package that is shipping to me from China to U.S. and when I track the package through ebay the most recent update from Apr 24, 2021 says: "4:37am, Departed from Facility, Shanghai" But the update before that, which is from April 23, 2021 sa...

Resolved! What's the deal with this Ebay Int'l Standard Delivery?

So two months ago, my wife sold a box of baby clothes to the UK and used Ebay International Standard Delivery. The box has been stuck at Heathrow since March 13 or so. Now, the buyer (understandably) opens up Item Not Received request. We have been i...

Almost a week (6 days), after paid date (April 9)

Hello everyone on the eBay forums! So on April 9, 2021 at 2:36 AM I've made a purchase on a Supreme hoodie that's about 310 dollars, 15.32 dollars plus shipping, so in total 340.52 dollars. The seller has 1 positive rating from a buyer who has bought...

Refunding partial shipping costs

I need to refund a few dollars of a buyers shipping costs due to ordering more than one item. How do I do that now that PayPal is not the middle man?

Cancelling a sale

Can someone advise? I’ve had to cancel a sale for family reasons after the buyer has paid. They paid via PayPal. Will my refund to them be automatic through eBay and PayPal or am I supposed to arrange it through PayPal myself? I don’t want the buyer ...

Resolved! Label printing !!!!! Who done it??

Yesterday life was good. Print my morning labels just as I have for quite a while. Today when printing a label, when I resize, it no longer prints starting at the top of the page. Also my previous saved size setting prints out full page. I resize to ...

Item I ordered is very late and seller isn’t being clear.

I ordered an item that was suppose to arrive on April the third. I contacted the seller a few days after and they admitted to mistaking my order with another and promised to ship it the next day with 2 day priority shipping. It’s been weeks and I sti...

Resolved! I need Help with Pending/Won case

Hey there, someone sold me a bad computer, it arrived damaged so i opened a dispute (item not as described) after speaking to seller and got help from ebay.I sent a quote from Portugal Main Post Office of shipping costs and sent to the seller, seller...

Resolved! Does USPS insurance cover $300 comic book if buyer did not include full name on shipping address?

Need to ship a $300 comic book to a buyer who did not include a first or last name for the shipping address, just "eBay order department". Contacted the buyer and she said the full name is not needed for delivery and just ship it. My question is what...

Buyer's address insufficient & doesn't want to pay shipping again. How do I do partial refund?

Sold a pair of shoes that were returned due to insufficient address (no apt. number). Buyer obviously doesn't want to pay shipping charges again (she stopped replying to my e-mails when I told her she would have to pay shipping again), so I said I wo...