Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

HELP - USPS SCAN Label / Shipping Manifest Not Generating

The past few days we have not been able to generate our regular SCAN Labels (which we have been using daily for months). When I go from bulk shipping to generate our scan label it says "You don't have any available SCAN Labels to print." Please help!...

Void a shipping label

How do I void a shipping label? it says to click on the item and then on Actions choose "void" but I only see two choices: "print another label " or "print packaging slip"

What am I supposed to do if a seller sends my item to the WRONG address in a different state

I ordered a fan from a seller and they shipped it out to the WRONG address, this is the shipping.Jul 8, 2021 - 8:09am - Tracking number providedJul 8, 2021 - 6:41am - PDT Shipment information sent to FedEx 44883Jul 8, 2021 - 1:39pm - PDT Picked up MA...

Do you guys leave packages in your mailbox with the red flag up?

Just curious who's brave enough to do this...

Resolved! Charged twice for shipping label (voided and reprinted)

Hello, I am a new seller and made my first sale a week ago. The transaction part went smoothly and the buyer paid promptly! It was an auction format with shipping paid by the buyer, with managed payments. When I printed the shipping label, I realized...

Resolved! The price of the item is significantly less than the shipping cost, is this trustworthy?

I am looking at a camera that is $245 but the shipping cost is $375. The item is being shipped from Malaysia and the seller has no feedback reviews, as the account was made only 5 days ago. The seller claims that the price is so low because of eBay's...

Package Sent via Russian Post - Late and No Updates in Tracking

Has anyone had recent experience with shipping from Russia to the US, passing through Germany en route? I had purchased an item that was shipped from Russia (Economic Shipping) on June 3 with an expected delivery of July 8. It was tracking decently w...

First Class Package (sports trading card) Back at Original Post Office as "Delivered"

For the first time I paid and printed an eBay shipping label. First class, used the correct dimensions and my wife's postal scale for weight. I paid the same as I would have going into the post office, it's just this was more convenient at the time. ...

what shipping option do I select if I want to ship stickers through letter mail?

Hello, I am interested in selling stickers but I am just confused about how to ship stickers using untracked letter mail. I see most sellers selling stickers with FREE SHIPPING standard shipping options, but I do not see this option for myself when I...

Global Shipping Program KY did not ship overseas just returned to Seller no explanation, out $

why did Global Shipping Partner in KY return item and did not document it so I could get refunded the shipping, I need to refund the customer. Anyone else have this issue?

Held at Customer Request- Who is Liable?

I sold a small item on the evening of July 3rd and shipped via USPS first class same day. On July 6th tracking shows the item arrived at the buyers PO and was out for delivery. Later that evening tracking showed held at buyers PO at buyers request. O...

Resolved! Wont change shipping number

The package said it arrived and he sent a message about sending the wrong shipping label. But he wont change it to the new shipping label that he sent me. I wonder if he's trying to scam me.

Resolved! Shipping with Paypal

I read about Ebay switching to Shipstation in July. Can I still use Paypal Shipping?

Purchased and paid for shipping but the labels are not generating.

I've been selling on eBay for a while now and never had this issue. However, today I purchased shipping labels in bulk using eBay and I paid but received an error message and never received the labels. I got an email with my receipt and already conta...

I sent a package by UPS on 06/15/21. I have the receipt. An antique trunk. It never arrived.

I sold this trunk for $210.00. The buyer contacted me and stated that she REALLY wanted this trunk and would pay for shipping. I agreed. We both looked up possible shipping companies. UPS was the only one that would guarantee a shipping day and time....