Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

UPS surcharges for 50 lbs + not being added to customer order

Currently, there are no surcharges for UPS greater than 50lbs packages being added to the buyers charges. That is a $24 surcharge that both fedex and ups charge. But the error is only occurring on UPS in eBay. If you buy the label from eBay it looks ...

Dropped package off, but USPS Awaiting Item still

Hello everyone, I dropped of my package thursday April 28th at a local shipping store, and the package apparently left the store April 29th at around 11:30am or so (this is what they told me when I called on the 30th because no initial scan was seen ...

new seller needs to know how to refund a shipping cost, when I do not see a drop down refund box?

My neighbor has been ebaying for years. His page has a drop down box for him to choose refund if one is needed, My page looks very simplistic and I have no drop down box with an option to refund so how do I refund a shipping cost to my buyer? My neig...

Buyer can't pick up package because they didn't use their real name

A buyer ordered something from me and it's been sitting at their local post office since May 1st. They opened an item not received case and stated they can't pick it up because they didn't use their legal name on the package. I tried updating deliver...

Overcharge fees for shipping

I sold a bumper in April for $200 after fees and shipping I made about $125 shipping was almost $50 but I got an email over a month later since this sell that eBay/ups is charging me $1200 for shipping of the item I filed a claim and it’s been almost...

orders page not updating items as delivered

Since May 3rd my orders are not showing as delivered even though tracking on ebay shows delivered and buyers have left feedback. I have tried all the regular fixes refreshing page, signing out and nothing works. Is anyone else having this problem?

seller changing shipping conditions

seller wants to change the shipping of a pair of shoes from envelop to box. shouldn't the seller have made that choice when posting the item? now wants extra money to ship in box. when i tried to reply to their message an error came up saying the mes...

Ebay closed my case.

Ebay closed my case. But I haven't received my order yet. Seller asked me for waiting. And I forced to wait 15 days by them. But when ebay closed my case. They don't even answer my questions. And seller didn't give me international tracking number. I...

Resolved! Is there any way to get less expensive shipping rates - lower than the ebay shipping discount?

I see someone selling items like what I have for $25 and free shipping. The same item would cost me $15 to ship if I sold it.....therefore really cutting into my profit. Just wondering if I am missing anything.

Calculated Shipping Fees

Hi:) I have a question, I had a chair listed for local pick up only. A buyer wanted it shipped, so we packed it and took weight and dimensions and got the eBay rate for UPS. I revised the listing to show shipping available, and chose UPS, with eBay r...

Received Fedex supplemental 875$ fees back from Credit Card chargeback, now Ebay wants to charge?

I sold an oled 65 inch tv 6 months ago and punched in the dimensions 63x40x7 in and was quoted 300$ with fedex home delivery. I was happy with the sale until i received the invoice. Weight of tv is 70 lb as per lg website. https://www.lg.com/us/tvs/l...

Resolved! ebay delivery query

i am buying a laptop on ebay so i live in india some laptops are quoted at 560 dollars with free international shipping to india(ebay standard international delivery ) so is the delivery fulfilled by ebay or the seller cause i doubt this laptop thing...

Resolved! "Late shipments" <----- This has gotten to be ridiculous

I have not shipped *anything* late. Tracking uploaded on time; things either picked up or dropped off at the PO on the same day. Every single time. I am very careful about this. Yet I am getting dinged for 'late shipments'. This metric is absolute ju...

Item paid, but seller has not marked as paid, so I cannot request a return.

I purchased a vehicle on eBay motors, and it arrived with significant undisclosed issues, including some that make it impossible to pass a safety inspection and actually use the car. I would like to open a dispute, but it does not seem possible becau...