Shipping

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Resolved! The package did not arrive (but an SMS came that the goods were delivered)

Hello, yesterday I did not get my parcel. Nobody approached my door. The parcel did not receive, did not sample, the stickers about the attack was not. We were at home for two days. The delivery service claims that the parcel is delivered. I wrote a ...

Broken Electronic in Mail

Hello, I recently purchased a vintage electronic from ebay. It was about $1000 with the square trade insurance. When it arrived at my house, it wasn’t working correctly. I contacted the seller and they told me it must have been damaged in shipping. T...

14 and 30 day Returns

I spent a lot of work putting up my listings. I got a message about compliance. So now I have to go and re-do each 1 with 30 day returns. I couldn't bulk edit. Why would Ebay offer a 14 return option ? Shouldn't they remove that if it's in compliance...

Buyer claims "not authentic"

Hello! New seller here.Sold and shipped a heating pad. A bit under $20 with free shipping. New w/o box. Sold as such.Buyer screams "not authentic, want refund". It was "authentic", the box was there but was very damaged, that's why sold w/o a box.Buy...

Potential Return Fraud?

So I recently sold an Apple watch valued at about $300, brand new. A buyer did "buy it now" and quickly paid for it. Thought it was weird that they'd pay that full amount when competitor sites would have been cheaper, but whatever. Packaged and sent ...

Resolved! The nightmare buyer and the courtesy refund???

Hi all and thank you in advance...I sold an item for about $70...great condition, never watched dvds listed as like new. Buyer gets them and sends long rambling msg that they have dirt on the case bottom (?) which is weird because, well they didn't. ...

How to reprint a label

There used to be a link to labels in my eBay. I messed up a label and it needs to be reprinted. It is paid for. Anyone know how to do that? Really dislike how they changed everything that wasn't broken.

Paquete nunca llego

compre una fuente de alimentación que salió defectuosa, el vendedor me envió un remplazo pero nunca llego!! aunque en la pagina aparece como entregada. le escribí nuevamente al vendedor pero aun no contesta, cuanto tiempo debo esperar para pedir reem...

Faulty USPS Scans Causing Customers to Cancel orders and Receive Refunds STOP!!

So we can't be the only ones to send out packages and have a bad scan showing USPS receiving the package but not appearing to leave the post office then suddenly the package arrives with out any subsequent scan or detail at least stating the package ...

Square trade protection plan for iPhone

It was shipped Dec 6 2020 and I still haven’t received it, I contacted the seller but got no reply. I want a refund I never received it it will be April 2021 soon. Someone please tell me how to request for a refund through eBay !!

Resolved! Scanned as Delivered, But No Delivery. What to do?

Hello,Have a question here:I bought an item earlier in the week and it was shipped on March 17th, from Mesa, AZ. I live in Brooklyn, NY. Tracking says it was delivered today, March 19th, at 1:52 pm, in or at Mailbox. Just checked, and nothing is ther...

Shipped wrong item to buyer

I shipped the wrong item to a Buyer. He opened a Return Request and started that process. I did not wait for the item to return but rather I sent out the correct item via eBay shipping. I did receive the original item but my question is how to close ...

Resolved! return shipping

After purchase was made and before item shipped, buyer contacted me about returns. My policy, clearly stated in item description, is that I accept returns but buyer pays shipping. Buyer asked if I paid for return shipping. I contacted him and told hi...

BUYER CLAIMED THE PACKAGE WAS EMPTY

I sent a Samsung galaxy s21 to a buyer via USPS priority mail and it was confirmed delivered by USPS. The buyer then claimed that the package was empty and said he filed a police report. I asked him for the police report and for more details on what ...