Shipping

Forum Posts

Sorted by:

Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

Scam??

Someone has said they want to buy my product but then ask me to text or email them at another number to set up payment and shipping arrangements.

Why does eBay enable shipping methods that are not allowed for the specific item?

I sell comic books and I recently sold one where it said the buyer selected Media Mail. Comic books cannot be sent with Media Mail so I had to pay for First Class and got shorted on the sale. I'm very careful when I create the listings to always put ...

Resolved! Combining shipping

A buyer bought 3 items separately but would like them shipped together. I have done this for this buyer before but cannot figure out how I was able to combine them. I have a copy of the old combined invoice and it is called Pick List. That term does ...

Shipping on eBay app

I used to be able to have my shipping the same so I don’t have to change it every time I add an item. Now it defaults to 4-550. I want all my shipping to default to $2. Can you do this on the app

Inability to refund a USPS postage OVERAGE for label purchased through eBay

Seems the USPS informed eBay I paid TOO MUCH for postage and they were unsuccessful in refunding it to my account. Confirmed through email from eBay that postage refund "credit failed". That proved correct, there is no record of the credit being rece...

Unable to choose parcel select

I've listed and sold a few items that I want to send USPS parcel select but that is no longer an option when I go to purchase the shipping label even though that is what the buyer requested and paid for. The closest option is priority mail. Has this ...

Shipping Defects

On March 21 one of my best customers won 3 auctions. I have a 2-day handling time. This customer was also high bidder on additional auctions that ended in the near future, just after the end of the handling time.I thought I understood eBay's policy (...

eBay authentification sneakers returned but no refund?

So I bought a pair of sneakers off of eBay, was under the Authenticity guaranteed category. Ordered a 9 but got a 9.5 of the same shoe, figured no big deal, the sellers pretty big so probably grabbed the wrong box in a rush. The sellers page says no ...

Insurance recommendations?

When listing an expensive item, which insurance company do you use? In looking up prices, I have found that USPS, U-PIC, and ShipCover are very close in price. Pirate Ship's insurance by Shipsurance is quite a bit less expensive. I rarely sell anythi...

Can't select Media Mail for Piano Rolls

I shipped piano rolls a month or so ago with Ebay and had no trouble selecting "Media Mail". Now that option is missing. Piano rolls qualify for Media Mail, this is well known. Why has Ebay removed this option?

Shipping Estimate was too Low

I had shipping listed at $20, but when the customer bought the item, it turned out the shipping would be $60. It was an international sale, that weighed 4 pounds, not the 2 pounds I had estimated. The buyer is okay with paying the extra shipping cost...

HELP - USPS SCAN Label / Shipping Manifest Not Generating

The past few days we have not been able to generate our regular SCAN Labels (which we have been using daily for months). When I go from bulk shipping to generate our scan label it says "You don't have any available SCAN Labels to print." Please help!...

Void a shipping label

How do I void a shipping label? it says to click on the item and then on Actions choose "void" but I only see two choices: "print another label " or "print packaging slip"

What am I supposed to do if a seller sends my item to the WRONG address in a different state

I ordered a fan from a seller and they shipped it out to the WRONG address, this is the shipping.Jul 8, 2021 - 8:09am - Tracking number providedJul 8, 2021 - 6:41am - PDT Shipment information sent to FedEx 44883Jul 8, 2021 - 1:39pm - PDT Picked up MA...