Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Item Removed and already paid for.

I bought a tool kit on Ebay for $39.21 Ebay sent a message stating "We had to cancel your recent order" The money was still removed from my account and never returned to me. I have no record of the item purchase on my Ebay account now to even file a ...

Resolved! Combined shipping – only one item shows delivered?

I recently had a buyer who purchased two BIN/IPR items from me. Each had their own First Class shipping fee. By mutual agreement, since the combined First Class mailing was close to what Priority Mail would have cost, we agreed that I would combine t...

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257 orders stuck in transit + 257 furious buyers = zero seller protection

Currently, I have 257 orders that I shipped on time with valid scans from Nov. 21-Dec. 18 that are suffering from these severe USPS delays and I am literally working non-stop day and night and operating on very little sleep to file blanket missing ma...

Invalid Ship to error won’t allow fix

When I go to print the shipping label I get a pop up error that says “city of To address is not valid” and when I hit Ok it opens the window that should allow the edit of the address but the pop up window recurs over and over and I’m unable to print ...

Resolved! USPS vs UPS

Hi there!I'm a seller, and on a lot of my listings, I charge a flat UPS rate for shipping. For the past 4 months, I set UPS to my default shipper and charge $9.99 on average for a small UPS Ground parcel, containing anything between a Nintendo DS gam...

Ebay Standard Envelope not tracking

I am sure everyone that uses this service is having the same issues I am having when he comes to items not tracking. I am just wondering what other people are doing about this issue. Starting today I will no longer automatically close the case and gi...

Sent from Rockford, IL to Cedar Rapids, IA but in Des Moines Network Disribution Center?

Shipped a package PM from Rockford, IL to Cedar Rapids, IAWhy is it in Des Moines Network Disribution Center?

Seller hasnt shipped the item even though i paid 9 days ago

Hello , I'm new to ebay and havent bought any items . I decided to try it as i saw a good deal. The seller is new member and has 0 feedback it was a redflag but as i said I'm new. Anyway i paid for the item 5/5 ( est arrive 15/5-11/6)and havent recie...

Postage Due

I have read a few posts about having postage due and it looks like this is quite common?? I got a note with an 8 dollars postage due although I had already paid 3 dollars shipping that was listed for the item. I am quite new to eBay so I was a little...

Tracking is HORRIBLE to NON-EXISTANT

2 out of last 4 purchases showed no tracking history... Sellers claim they shipped but nothing got here. Tracking says it's waiting to be picked up.... and Sellers claim they shipped. Not having this problem with other selling sites...so eBay needs t...

Shipping Calculator: I can't figure it out

I have been using Ebay for years and never used the shipping calculator. But my nearby UPS/ Mail service suggested it, so I'd thought I'd give it a good try. But it seems so far a disaster. I put in dimensions and weight to send a laptop computer, sm...

USPS Claim was denied

Three months ago, in February, I sold a 1oz gold bar, the buyer paid for the item, and I shipped the item to the buyer in my local USPS office and purchased insurance. When the package arrived the seller sent me pictures that the package arrived but ...

Why do charges for eBay Standard Envelope take almost a week to post?

It doesn't make sense to me how under EMP, charges for USPS shipments (an external company) can show up in our transaction feed almost instantaneously (making things easier to reconcile), yet somehow charges for eBay's own inhouse shipping label prog...

Resolved! Priority Mail Flat Rate calculate

At the USPS website they list a Medium FLAT RATE box at:$13.75 Commercial Base $15.50 at Post Office & Online.If the seller orders the label thru eBay, for an eBay purchase, will the seller be paying the Commercial base price? alsoHow does the seller...

Buyer filed a charge back with his CC company after I denied his return request

Buyer wanted to return the item back to me after 30 days which I denied and now I got a charge back claim. Buyer said the item was defective and that it doesn't match the item description. As evidence to challenge the dispute, I had the pictures of t...