Shipping

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eBay Tracking Status Updates

Update as of October 27th, 2025The Product team has confirmed that this issue is now resolved. Tracking events for impacted orders have now been backfilled with USPS tracking events. -------------------------------------------------------------------...

Flat shipping rule AND Promotional Shipping Rule

Is it possible in a listing to have a flat shipping rule where shipping for the first item is $1 and $0.25 for each additional item with a maximum of $3.75 - AND - a promotional shipping rule where shipping is free if the buyer spends more than $20? ...

Not getting international bids? Check the shipping tab.

Sellers, A buyer from Canada messaged me to say my auction showed no shipping to Canada. I looked at it and he was right - the only allowed shipping destination was the USA. I did a "revise listing" to see if I had neglected to check GSP. Nope, it wa...

Stolen item after USPS made Delivery

This is a first for me, buyer has notified me item was stolen or delivered to wrong address. It has been marked as delivered. Checked with USPS and they allow a claim, it was partially insured. So does anyone know what eBay's position is on this, if ...

What? Scam? Sellers offer free shipping but items arrive with postage due??? Refused delivery!

Is this a new scam? I've purchased a couple small items (USB cables) from three different companies recently. Each item cost only a couple dollars and were advertised as having free shipping. When the items are delivered they require postage due for ...

USPS tracking says I put wrong address when I didn't?

I shipped Priority now here is the tracking. I already have checked again the address I put is correct, and I've shipped to this seller before. There was no update today either? July 16, 2021, 4:57 pmRescheduled to Next Delivery DayWOODLAND HILLS, CA...

Where to enter return tracking

I had to return an item, but could not print an eBay return label, so sent it back on my own dime with tracking. Seller is now claiming they didn’t get it. On the USPS web site it shows delivered to seller. When I go to the Resolution Center, nothing...

Shipping

I have a small package and USPS is closed can I just print label and drop and Dropbox and how will I receive tracking number thank you

i got the wrong item, please help

hey so i ordered a steering wheel airbag for my audi a7, but instead i got an audi a1 steering wheel airbag which as you can probably guess doesn’t really work, but it looks the same, so i’m guessing they accidentally sent me the wrong airbag without...

Shipping mistake, can I cancel and change once label is created

Can I cancel my shipping label to create another one? Purchased priority box and not needed.

Etsy rolling out EU customs requirements - asking for tariff code. Is ebay going to ask same?

I haven't seen ebay asking me for a Tariff Code when creating a new listing. Is this something that is coming to Ebay as well? I know I am supposed to include the ebay IOSSS number with the shipment (provide it to the shipper). However, I haven't see...

Insurance recommendations?

When selling an expensive item, which insurance company do you use? In looking up prices, I have found that USPS, U-PIC, and ShipCover are very close in price. Pirate Ship's insurance by Shipsurance is quite a bit less expensive. I rarely sell anythi...

How am I supposed to answer this question from a customer that used Global Shipping?

I received a strange question from a customer who purchased an item from me using Global Shipping and I'm uncertain of how to properly answer it. Any help would be appreciated. I know that once the item is delivered to Kentucky (which it is), I shoul...

Why we stopped using "eBay International Standard Delivery"

eBay International Standard Delivery is a service for international shipping. The label comes out of ebay with 2 tracking numbers, one that goes to the ebay center, and one that goes from ebay to the international destination.At first I was skeptical...

Unable to pay customs, what will happen to parcel?

Hello everyone,So I’m having this particular issue with this recent transaction, a graphics card I bought. Item was promptly shipped and everything went fine until it got to this Consolidation Center in Miami. As it arrived there, the courier in char...

Music Box Disc and Organette Roll Media Mail Shipping

Recently sold some organette rolls in the Collectible-Music Box category using a media mail shipping set-up. After being sold the the buyer paid the Media Mail cost but when shipping it now says "Items in this category are not eligible for Media Mail...