Shipping

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Central US Tornadoes

Seller Protections are in place for sellers impacted by recent tornadoes and severe weather. Our thoughts are with the communities across the country that have been impacted by recent natural disasters. Many states in the central region of the countr...

YANWEN shipping which never arrives

Hello all: A number of times I have bought from a China seller only to discover after it is too late to cancel, that my imaginary purchase is being shipped via the imaginary shipper YANWEN. Ninety percent of the time it has never arrived, and after a...

Option for Envelope Mailing on Trading Cards not appearing

I cannot find the option for trading card shipping. It does not show as an option. What am I doing wrong?

eBay, please add USPS Parcel Select back to the shipping options. Making things inefficient....

Since I've had to switch to managed payments ( haven't we all ) I've been forced to use eBay to print some labels for shipping - mainly just first class items, because I normally use USPS Parcel Select - which is normally 10 cents cheaper, and that 1...

how to invoice a customer for additional costs on managed payments

I need to send an invoice to a buyer whom I refunded. The issue was resolved and they wish to pay for it after all. How do I do this on managed payments?Thanks!

First Class shipping errors

Hello everyone. So on both me and my wife's phones our option to select first Class shipping has vanished. Weight is under a pound and dimensions are correct for first Class. We've listed hundreds on items and suddenly 1st class has vanished. Also go...

Delivery exception

I sold an item and shipped it priority to the address provided by the buyer. It wasn't delivered on time, so I looked at the tracking. I then signed up for email updates. Here is my email: Hello Your package has a delivery exception. Your item was fo...

Buyer opened INR dispute through PP but estimated delivery date has not expired on ebay.

I sold an item on ebay and warned buyer about possible delays and notified him that international delivery may take months. The shipping was free of charge.As a result buyer opened INR dispute through PayPal because he is not allowed to do it on ebay...

Lost Package with Ebay Barcode

Hi, I sent a package to Norway on 1 April incl Ebay barcode.The package has not arrived with the buyer. Can I track the parcel via the Ebay cbarcode? Thank you for your help.

Ebay Using Slow Shipping To Rip Sellers off, it's blatant fraud

I see many threads here with hundreds of comments complaining about what Ebay is doing. Ebay is allowing customers to open not received cases way before an item will get to the buyer. I've shipped items on the 7th that ebay allows buyers to open not ...

Seller No Longer Registered

So around 10 months ago I purchased a car battery and 2 weeks ago it went bad on me. So I tried getting a new one through the actual battery company and so I went to register it but the battery had already been registered (I'm assuming the seller). I...

Resolved! Quarterly Discount for Shipping Supplies

How do I find my discount for shipping supplies?

Size matters

I am trying to list an auction for a pretty large item (a vintage car seat).I want to use UPS for my carrier and when I enter the size and weight Ebay kicks it back saying "The dimensional weight of your package exceeds the weight limit for the shipp...

Buyer has not received the package yet.

What do I do if the package was scheduled to get to the buyer by April 19th and it has not arrvied yet. Buyer keeps sending me messages. I am not sure what to do. I have checked the tracking and it says it arrived at Maryland, but it is still in tran...

eBay Standard Shipping Envelope—-Late Shipments

eBay will not work with you on orders showing late shipment even though clearly you shipped on time. USPS is not scanning for a couple days. You can lose your Top Rated Status and customer service will not help. I’m not sure they the process was thou...

Ebay wont allow me to add a tracking number

I purchased a damage phone, I just sent the phone back for a refund. It wont let me add a carrier or tracking number to send back to the seller. Any help is appreciated.