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Central US Tornadoes

Seller Protections are in place for sellers impacted by recent tornadoes and severe weather. Our thoughts are with the communities across the country that have been impacted by recent natural disasters. Many states in the central region of the countr...

Charged double the cost for 2 UPS labels and Ebay will do nothing and is ignoring it

I went over my shipping labels the other day and found 5 within 20 days that were charged different (over) the mount quoted at time of purchasing the label.I ship 200-300 packages a month on ebay and know how to measure and weigh and I always round u...

Resolved! I recently sold an item with free shipping. buyer wants pick up.

I recently sold an item with free shipping. Buyer wants to pick it up which is fine but that option was not picked in the original post. I have no problem with the local pick up but how do I mark the shipping info etc so it does not look like I never...

Potential international buyer wants DHL or FedEx - not USPS. Why?

I have received a note from a potential buyer who says he is in Kuwait. He asked me to use DHL or FedEx. I told him we only use USPS for international. He sent a second note saying he would pay extra. Some time ago I got a FedEx quote for a package g...

Resolved! Help, should I be concerned about my package!!!!

I am little concerned but I don’t know if I should be, my package has said the same thing for over a week so I don’t know if something happened.This is the last thing that has been said Released by custom house, Калининград, 236983 April 23 04:40pm S...

UPS Label

I'm trying to print a UPS label but I keep getting "Something went wrong and we were not able to generate label" message. Help!! I don't know what went wrong. I have tried different browsers and the same message.

Package Released From Russa a Month and a Half Ago. No Further Information

Hello everyone, this is my first post so I'm sorry if something is wrong. I bought a package from a seller in Russia on March 1st this year. EBay's estimated delivery date was April 16th. The seller didn't provide tracking information originally. I m...

shipping label

shipping labelOh it's annoying ebay no direct contact #The site is too complexIf you are uncomfortable with eBay customer serviceThere will be no guests leftAnd what to guaranteeIn order not to hear the discomfort of the deaf guests, the door must be...

How to view UPS label cost breakdown ?

Sorry if this has been answered already but did search and didn't find a good answer.Sent item UPS and the estimate was $55 and the actual amount billed was $72 but can not find a breakdown on the charges size etc. Seems like it used to show in the s...

Buyer’s Address Is A Shipping Company Address

I had the winning bidder have their address as a shipping company based in DE. I thought the address looked odd so I Googled it. Do I ship the person their item to said address or do I cancel their order?

I bought the laptop on eBay and added the warranty insurance service. The seller cancelled the lapto

I bought the laptop on eBay and added the warranty insurance service. The seller cancelled the laptop but charged me the insurance fee. This is unreasonable because the seller did not sell me the laptop.

Freight weight and distance calculation

Hi All,I am used and new industrial electronics products eBay seller. I have more than 500 items on store and they are all in different shapes and weights, starting with 1 kg up to 15 kg. Customers are worldwide, sometimes neighbor country, sometimes...

USPS Awaiting item (Solved.........?)

I ordered an expensive package (300) and it has been 5 days already and I contacted the seller he said he already made the shipping label and already shipped it the first day and the USPS has it and they probably got it stuck on their side..? What do...

Does a problem buyer receive a copy of the notes that are included in the refund section?

I have a pending complaint filed against a problem buyer. I am disputing the refund that eBay is forcing me to give her on the item cost plus her shipping. I included a note in the refund section which I hope she sees. In turn, I have blocked her as ...

Fast delivery (in the wrong state, but, whatever)

This a new one. A package for Fremont CA left Portland OR as usual, visited Oakland, then came back to Portland and was delivered yesterday. My customer informed me. Since this was an inexpensive item I plan on just offering a replacement or refund s...

Shipping Error

What's the easiest way to correct an item that was shipped to the wrong address. More so, I accidently put the wrong label on two packages. So, each buyer got the other's item. Please tell me I'm not the first to do this! Help!!