Shipping

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Central US Tornadoes

Seller Protections are in place for sellers impacted by recent tornadoes and severe weather. Our thoughts are with the communities across the country that have been impacted by recent natural disasters. Many states in the central region of the countr...

refund

Hello, I bought an iPhone on eBay got up 3 days the seller did not answer me I wrote to him many times to provide information about the phone he again did not answer me and did not send the phone then I asked for a refund.I want support cuckoo from e...

Resolved! I'm getting burnt on a refunded lost package

I sold an item and the guy was whining because he hadn't received the item yet. So he filed a claim with eBay and I was forced to refund him the money. Now the tracking has posted that the item was finally delivered. My question is how do I get my mo...

Global Shipping Program Delayed - Buyer Wants to Cancel - Payouts Frozen

Sold a set of antique books to a v. nice buyer in Scotland on April 10th. Carefully packed and shipped on the very next morning via UPS to Global Shipping Center in Kentucky, where it sat for at least 5 weeks!!!!! I wasn't tracking outgoing so I assu...

Seller says GSP is enabled but ebay will not allow me to check out because address is not supported

Hi all!I'm trying to buy 4 items from the US, but am located in the Netherlands myself.The items were originally listed as only shipping to the US, but after contacting the seller he agreed to enable GSP as a shipping option. He did not want to post ...

Ebay standard envolope not trackable

I have been taking my sold cards which I have been shipped with eBay standard envelope for a couple of weeks now and there has been no tracking provided. I found this out through a customer telling me about it not showing the tracking history. So tod...

eBay says I must refund buyer - what a scam

I sold a Back To The Future 2 poster 2 months ago. Buyer after having item for a month, files a claim saying poster "ripped" . The poster I sold & shipped was intact : See 1st picture. 2nd picture is what buyer sent back & eBay says since buyer sent ...

Resolved! USPS package scanned by worker but not showing up in system as accepted? +

I waited in line for acceptance scans for 4 packages. Three of them went through fine and I got a receipt. The postal worker seemed to be having trouble with my last package. The scanner was beeping it in but she said it wasn't showing up in the syst...

eBay International Standard Delivery

Has anyone used this way of shipping internationally and if so what do you think of it. Would appreciate a quick response, for I am using this on all my items. Thanks

I need a phone number or email for Jordan Sweetnam SVP + General Manager, Americas Market

I have been spent approximately 35 hours in conversation with ebay via messaging and my customer.Global shipping destroyed a box of glass items. They promised my customer and myself that the global shipping system would refund 100% the money. They on...

Resolved! I listed a Nutribullet recipe book and put media mail as shipping, it is 10 ounces

I listed a Nutribullet recipe book and used media mail as shipping. It is 10 ounces. A buyer purchased it, paid for the media mail shipping. When I went to do the shipping, it shows "buyer chose" media mail, but the ebay shipping form will not let me...

Shipping Labels

Please sellers, check your ebay shipping charges on UPS and Fedex and match them with the label price you paid.I realize that there will be some variances but not large ones. e.g. on two sales on global Shipping, label price on UPS $14.34 to Erlander...

Return or Refund 7 Months After Purchase WTH

Customer requests a return/refund 7 months after sale and delivery. Heck I can hardly remember the transaction. What is protocol on this and will EBay get involved this late in the game? Isn't it too late for them to send negative feedback if they el...

Anyone still dealing with USPS incompetence?

I've been trying to use other carriers where practical (think: $15 to ship a 1# $10 item isn't practical so it goes Priority). Still, USPS was losing or delaying some of the limited number of packages. It seemed to get better a few months ago so I st...

Ebay won't help get my refund

I made a purchase in January. Never received it. Asked the seller for a refund and they did not answer. Opened a case with Ebay. Seller gave a partial refund (I bought 2 sets of item). I called ebay and started a new claim. Got nothing. Called again ...

Disgusted with sellers

I bought an item that listed a ring as 14k gold. It turns out it's .925 silver. I returned the item. I'm still waiting on my refund on that. I was told I have to wait an additional two days from the time the buyer gets the rings back before contactin...