Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Longtime member, Horrible eBay experience selling

I have been a longtime Ebayer so I thought I'd try my hand at selling in a serious way. I listed my items, sold some, and sent 6 packages out on the same day. Three were broken by the USPS! Ebay's response was that I had to wait for claims, even thou...

Collection Delayed

Can someone please tell me what "Collection Delayed" means? According to the seller my parsel has been held up due to covid messures. The situation has not changed for 20 days.I'm afraid the message means that the shipper is still waithing for the pa...

Resolved! USPS Ground Service not available on shipping page

So, Ebay allows up to use USPS Ground Shipping in our listings. So, why is the service not available when I go to print my shipping label? If they are not going to honor it, then don't make it a choice when listing items. I am losing money all the ti...

Resolved! Ship in 24 hours

I've been selling now for several years, but this pop-up message will sometimes through me for a loop…In the Seller's Hub, on Monday morning, I get a message "Ship in 24 hours" , I usually have items ready from the weekend to ship on Monday anyway. B...

Ship To US, US address, and US Address Buyer gets a can not ship to your location error

I have received messages from buyers twice this week that they could not complete their purchase due to me not shipping in the US. All settings are set to ship within the US.

What is going on with the estimated delivery dates??

My recent listings/sales are showing estimated delivery dates of handling time + 1-2 days transit time. This is for USPS GROUND shipping, from California to the East Coast. They are using Express Mail transit estimates for Ground shipments? Is this a...

Resolved! Seller Cancelled Order

Hi,I ordered an item and the seller cancelled the order after receiving the payment saying the item was damaged.I was refunded the price of the item but not the shipping costs. Should the shipping costs for a an order cancelled by the seller be refun...

UPS Charges for refused packages

Just wanted to confirm this was true as I have been calling ebay over and over for more than a month and this is the first time someone explained to me that I was charged twice from UPS because they charge to ship it out and since the buyer refused t...

shipping charges

the shipper of a bad or defective item have to pay shipping both ways

parcel post and media mail shipping dilemma

Any ideas on why 'parcel post' and/or 'media mail' are not being included in the shipping options when going through the ebay shipping label purchasing/printing routines. i.e. Why can you specify in the listing how an item you're selling will be ship...

Trading card plain white envelope.

So i listed a cheap trading card with shipping as the PWE for trading cards under 20 dollars. It estimated the price as .91 cents now I go to purchase the shipping label and it's almost 3 dollars which is more than what the card sold for what did I d...

Packing Slips

So, with the institution of the new payment and shipping processes, have the packing slips been done away with and if so, what are sellers doing to include their information in the packaged item?

Can't schedule USPS pickup.

I went to the USPS site to schedule a USPS pickup however it said the service isn't available. Does anyone know anything about this?

Resolved! UPS additonal charges

Why do I always get an additional shipping charge from UPS? Usually about three weeks after paying for the original shipping. I own a postal scale and a ruler and know my weights and dimensions are correct.

Tracking Numbers

I sold 3 Different items to the same person. When I mailed the items all in one package, I sent the tracking number which was the same for all three items the same day I mailed them. Ebay sent me a message that my top seller rating is in question, be...