eBay

Item not received

I'm a seller. Someone purchased something from me 2 1/2 months ago and they are just now telling me they never received it. How should I handle this? It was a very small cosmetic item that I put in an envelope and mailed with regular postage (Which I...

Do I leave negative feedback when I got a refund

I purchased a vintage glass vase from a seller. It cost nearly $200 with shipping and was a very hard to find item. When it arrived, the vase was broken. They had packaged it in a box that was too small and had only used newspaper to pad it. There wa...

Multiple item purchase shipping issue

Last night I tried shipping two items into a Priority package and got an error message repeatedly "something went wrong and we were not able to generate your label". The buyer purchased two items which on their own would have been two first class pac...

Delivery issues

Hello I am reaching out to you because one of the items that I sold on eBay has been Having issues with deliveries and the customer wants to return the item but I do not want to issue the refund because this is not my fault. If you could please give ...

Tracking my package

question about shipping

Hello!, so recently I bought a product, but my shipping address was wrong, I changed it right after checkout before the product was shipped, will I still get the product?

i got refunded

hello, i have ordered a cd not a long time ago, and i emailled the seller because it has not arrived yet, but the seller refunded me and i didnt ask for a refund. i would like to still wait for my order to arrive. if my order is on its way already, w...

Shipping issues USPS didn’t scan my package

Hi guys. Just wanted to share and check with anyone who has been in a same situation before. I had scheduled a pick up from my residence with USPS. The mailman picked up the package but didn’t scan it. It’s been since April 16 and still no info avail...

Refund part of money back to buyer

I sold one item to a buyer and he point out that the shipping cost is $2.28 less than estimate price. What step that I should do to give him back the money. If he send the whole thing back how can I refund the whole amount back please let me know. Th...

Ebay charges less shipping than cost for multiple boxes

I had a multiple item listing and the buyer bought two. eBay charged the buyer shipping as the same size box but double the weight, as if I would fit both items without increasing the size of the box. They charged the buyer $45 for one box when I nee...

Help Please I cant get my labels to print

when i try and print today it keeps giving me an error message saying it cant take my payment, i have my bank account linked to paypal and it takes it out this way, ive never had a problem? any ideas? THANKS!

Can't void a label - ebay please fix your links!

I inadvertently purchased a label for the wrong weight/ class. I meant to ship USPS medium flat rate, but was doing a bunch of listings and my attention wandered, and I put it in at the regular Priority 2 pound rate instead of for 2+ and medium flat ...

Item not received after 90 days

Hello all Exactly 90 days ago, On Jan 27, I sold an item, and shipped it normally (It was a small purchase, so there was no tracking information). However, today, I got an INR case from it. Can I close the case? How long does a buyer have to file an ...

I have been trying to get a call back from Ebay for over a week.

I have been trying to get Ebay to call me for over two weeks now. I have even chatted with them letting them know no one is calling me back. They keep sending messages that they have tried calling and no answer. I have caller id and no one has tried ...