Shipping
Get the answers to all your shipping questions with advice from long-time sellers.
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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Impossible to file claim with Shipcover

I'm a seller and recently had an item lost in the mail. It was covered by Shipcover. There is literally no way to file a Shipcover claim on my end. Shipcover.com FAQ says, "Under "View order details," click the "File Insurance Claim" link, fill out t...

User avatar by Adventurer
  • 1458 Views
  • 8 replies
  • 1 helpful

UPS fraudulent tracking information SCAM still going on

I have no idea how someone can game UPS to get a tracking number with "proof" of delivery, when the item was actually not shipped, but it happened to me, and to several other people purchasing from the same seller (learned too late, ALWAYS check sell...

User avatar by Pathfinder
  • 252 Views
  • 3 replies
  • 1 helpful

Item has not arrived - FRUSTRATED

I paid for an item on 4/2, stated it would be delivered on 6/28. It did not arrived and is stuck in Chicago since 4/18. I reached out to the seller, seller states that I need call USPS, I did, they can track it past 4/16, but other items that came in...

User avatar by Explorer
  • 257 Views
  • 4 replies
  • 0 helpful

calculated shipping charging more than the buyer paid

I see a handful of posts with similar issues... Usually I end up paying a little less than the buyer was charged for calculated shipping (USPS Priority). But my last few sales, I was charged MORE than the buyer paid. I contacted customer service to i...

Estafetamembers feedback

I have been using the PO Box service to Mexico from Estafeta to eBay called Estafetamebers for a long time now, and with so many years using the service I don't know why eBay promote a service like that, at best the service is average and in the wors...

User avatar by Rising Star
  • 208 Views
  • 0 replies
  • 1 helpful

Missing shipment..

An item sent to me from Europe has disappeared in ISC New York, No tracking since May 9th, the seller issued a refund... It seems that US customs either has a huge backlog, or not enough employees in the last year..

slow usps causing refunds

Ebay needs to add time to the shipment of goods. Instead they are refunding payments to the buyers before the item is received through no fault of the seller. Sellers should not be monetarily penalized due to a poor postal system. The problem is not ...

SHIPPING CHARGES

Can I change the shipping option of an item that I have sold on e-Bay to a cheaper option per a request from the buyer?

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