Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Resolved! Buyer selects priority envelope when item measurements require larger packaging. How do I prevent?

I offer priority shipping and provide the size of the item. Buyers select priority envelope even though the item measurements show it can not fit into a priority envelope. How do I offer priority shipping while preventing the buyer from selecting a p...

Buyer Requests Tracking - Does Not Respond to Messages

Hi, I'm probably overthinking this, but I sold a graphic novel to a buyer in America. (I live in Canada.) He selected economy shipping, which does not come with a tracking number, although I provide tracked shipping as another shipping method. The bu...

International shipping returns

A buyer in Australia bought an expensive dress and wants to return it . How can I get a label to them ? Or how can I send money for them to purchase postage , since eBay forbids the exchange of email addresses ? Oct / 2021 thanks so much for your hel...

Priority Mail Regional A & B Boxes no longer offered as shipping choice

along with the latest USPS increase from $8.00 to $8.75 on a padded flat rate envelope,the choices of Regional A and B boxes are no longer available thru E bay.Great improvement-not!

Selling

Was anyone else upset about getting the email about media mail not being available for some categories. I have never knowingly abused the selection of shipping media mail versus first class postage even though I often check to see what other people w...

anyone just get a disturbing email about Media Mail?

Got an email saying in part: Your account has active listings that offer USPS Media Mail as a shipping service option in categories that aren’t eligible for Media Mail under USPS rules. In addition, eBay Labels does not support shipping label printin...

Is it possible work with international shipping from Brazil?

I sell a lot of different industrial machine and I would like to sell internationally. I am located in Brazil and need to ship the products from here. Is it that even possible? If it is possible, what´s the correct way to configure the shipping setti...

Question about shipping dates.

I printed some labels tonight for items that I will be shipping out tomorrow. I used the drop-down menu to select tomorrows date for the labels. The record on the buyers page says shipped today. My question is, does this now mean the package requires...

Can I ship separately to Global Shipping Program if buyer selected combine ship?

Had an overseas buyer purchase 2 items from me via the Global Shipping Program. The 2 orders were combined in "My Orders". Normally I would combine into 1 box without a program, but in this case, it's not ideal as the one item is very large packed in...

Shipping

Hello, I have I did not weigh my item before I listed it.Well I printed the shipping label and it’s not the right weight.I need to add quite a bit to it so I voided the label but now I don’t know how to go back in and change the weight of the package...

Media Mail Shipping

Ebay sends me an email that media mail shipping is no longer available. A day later another email saying that was sent in error - media mail can still be used. I try to print out a media mail shipping label and there is no option for this. What is go...

Shipping a Huge stuffed animal

I AM SHIPPING A HUGE 3 feet Pokemon PIKACHU.Weight 5 lb.HELPPP .

Resolved! Listing Image Size

What is the best image size (Resolution) for eBay listing ?

Shipping

Wrong address

eBay International Shipping is HORRIBLE! My Story....

eBay International Shipping is HORRIBLE!!!On September 11 my Australian Buyer Paid 199 for a a 2.8 lb. Barbour Jacket. The ORDER DETAILS stated he also paid 30 for Shipping plus 23 dollars for something listed as a GST that I assumed to be a tax. The...