Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

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Item not received case - safe to give refund?

Someone bought an item on 8/2, which I shipped on 8/3 via USPS Parcel Select Ground (had to due to contents), and it hasn't arrived yet. A couple of days ago she opened an Item Not Received case. Despite my getting USPS to check into why it has been ...

Shipping box for bats

Hi using free usps box to ship now, thinking a better way might be 3 x 3 x 38 box…. Any ideas of where to find a box like this or have you shipped a better way? Thanks

Seller wants me to arrange my own shipping for an item

Hey Everyone, I was looking at this laser engraver that someone was selling, and I really want it because it's a good deal. It's used but I cannot complain. Now the issue is that I asked the Seller if they offered shipping. They told me I would have ...

Tracking numbers

Recently tracking numbers are not working properly so the buyers and as a customer faced to bad experiences. It causes for negative feedbacks. As a buyer i received the item and in tracking it shows in transit. Totally dissapointed. So you all need t...

Combined Global Shipping

Until this week I had never had an international buyer request combined shipping. Before bidding the buyer messaged to ask if I would be willing to combine shipping on multiple items for $40 flat rate envelope. The buyer placed repeated emphasis on t...

UPS For Shipping

I see UPS offers 45% discount on shipping. Does anyone use this or are there hidden charges added to it that don't show up in estimate? Looks too good to be true compared with USPS. Please advise! ty

Surrise fees by Ebay

i got some unknown charges from ebay on my dept card and sense I contacted them with the call back option,I got a .95 or .98 fee on my card ! I called them twice,I could not undestand the first one and barely understood the last one! It looks like I'...

how to handle buyers with a specific packing instruction part 2

yesterday i posted how to handle buyers with unreasonable shipping requests. the buyer wants me to ship a certain way, see my other post for more info but i was wondering if i could cancel the transaction due to the specific requests. here is a copy ...

Automatic Invoices Sent to Buyers

How do I stop Ebay from automatically generating invoices and sending them when my auctions close? Thx

Tracking

What can be done against the seller if tracking does not work?

15 Day Handling Time... "Please ship your item within one day to the US Shipping Center."

Why, when I have a 15 day handling time, am I being instructed to ship within one day? The handling time on my listing is set at 15 days. The "your order sold" email says "Please ship your item within one day to the US Shipping Center."

Forwarded Address

Sold some items about 25 days ago to a buyer who seems to have moved and did not change address . Item was out for delivery and now seems to have been forward to new address , but no update. My question is how does this work for seller protection as ...

Resolved! Lost Package USPS

I am not sure of the proper path forward, but I sold and sent a graphics card that was around $900 to a buyer with priority USPS and signature confirmation. The tracking says that the package was "Attempted no access to dlvry location." The USPS trac...

How to Change the Shipping Methods of a listing

The following eBay page states that "Edit the shipping details" is possible. https://www.ebay.com/help/action?segmentId=19999&topicId=4356&contextid=b4faf904-e373-4358-b78c-a8d779e549a0&af=2&from=SEARCH&pos=2&itemid=144135713210&transid=0&eventType=n...