Shipping

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Central US Tornadoes

Seller Protections are in place for sellers impacted by recent tornadoes and severe weather. Our thoughts are with the communities across the country that have been impacted by recent natural disasters. Many states in the central region of the countr...

Shipping while on time away

I put my account on time away for the next 12 days, I'm actually not leaving until tomorrow. I sold two items today can I still ship these items while on time away? Will shipping affect my scheduled time away dates?

eBay International Delivery Service SELLER PROTECTION - buyer says not received, how to proceed?

The eBay international delivery service (shipping purchased through eBay) says it has various seller protections including covering up to $100, feedback protection, etc. An international buyer contacted me saying they didn't receive an item shipped i...

Resolved! Limit on GSP

What is the current sales value limit of items that you can ship by GSP. Anyone know plans to chnage the limits ?

Hello How can I change my old seller address? Thanks

cancelling an order after the shipping label is printed

The buyer wants to change the order, but the shipping label is already printed. Can I discard the label?

eBay's international package service sucks!

I have had to refund international purchasers twice now in the last month because their packages have been stuck in a container somewhere. They just disappear. There is probably a good chance that sometime in the future, who knows when, the package m...

Arranging shipping for buyer

Should I arrange the shipping on an item that was clearly posted as the buyer must pick up locally or arrange shipping?

UPS shipping

This is information for both buyers and especially Sellers to take note of. I recently shipped an item with UPS and it turned out to be the biggest fiasco I have ever experienced in my 17 years of selling on eBay.I sold an antique glass item earlier ...

International shipping

Anyone have problems sendiding packages to Thiland from the U.S.? Ebay says it should be $14.95 and the USPS says it will be $44.50. How do you get your money for shipping?

Resolved! No Proof of ShipCover Insurance Purchased Shipping USPS

I sold an item on E-Bay for $750. I added additional liability coverage and selected ShipCover Insurance before I printed the USPS shipping label. I definitely paid for the insurance because the cost of the prepaid label increased by the cost of the ...

Resolved! The seller declined the request- what do I do?

I saw a thread about this issue from 2017, but none of the comments helped maybe because it is old. I need help because the item shipped to me is not my size and the seller declined my return request, and I would really like a refund or else I would'...

Ebay shipping labels

Had a customer to choose and pay for USPS First Class Postage, but am unable to purchase any type of postage except through UPS. Other options does not allow me to choose USPS - only UPS. First time I've had this to happen - any solution?

Resolved! How to stop USPS & UPS from breaking breakables?

Two times this week I had buyers tell me their bowls & cups that I sold arrived broken. I do everything to secure these breakables. I put them in boxes. I wrap them in paper and bubble wrap and stuff with air pillows. Yet, the shippers still manage t...

cannot purchase shipping labels through paypal

I have been using my paypal account to purchase shipping labels. Today ebay would not let me use my paypal account to purchase the label. I was forced to change to using the money I had on payout to purchase the label. Was this an announced change?

Buyer in New Zealand wants two items, how to quote combined shipping?

First question: I can set up the shipment myself through our business's stamps.com account if I need to, but I'm wondering if that affects my seller protection in any way, vs paying ebay to handle the shipment. I'd personally rather use ebay's system...