Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

USPS says Delivered but it was Not ?

How does one start the process to fight the United States Postal service if it says "It has been delivered but it wasn't delivered" they are a very tiring establishment to deal with.

Shipping charges

Hello! Still learning here! I sold an item and collected $69.42 from the buyer. When I printed the shipping label (USPS through eBay) I added Insurance $7.65 and Signature $2.90. The total shipping is now $79.97. When I look at the fee details it sho...

Combining shipping of orders

After searching some of the recent posts regarding combining shipping of multiple items from a buyer, it seems that eBay does not offer a way to do this easily. I would expect you would check by each item awaiting shipment and it would then combine t...

Freight

SLT Post has now stopped shipping goods to the United States

How is Pirate insurance international insurance compared to Stamps.com.

I just started using Pirate for some international shipments and have used their insurance. Does anyone know if it is reliable? I've been using Stamps.com insurance for awhile and based on my experience they are very reliable. I notice Pirate is chea...

Fed Ex Fed Up!

Fed Ex aka Fed Up damages an itemItem was heavily padded in a sturdy boxBuyer's entitled to a refundFile a Fed Ex claim showing item as sold, as padded, (I always take photos of fragile & or expensive items properly packed just in case...) + damage p...

Is it possible to split shipping cost on 1 auction when you have heavy items?

Hello! Just wondering if you can have 1 auction (for heavy dinnerware) and ship 2 boxes and split the cost when you purchase shipping from eBay? For example, I charged 50.00 for shipping. But when I want to buy label, is there a way you could split i...

Resolved! how long do international packages normally take?

put my order in on october 13th and my USPS tracking number shows that it has been in processing at NY ICS since october 25th with no new updates. the estimated delivery date was for November 5th at the latest. I've already contacted the seller and a...

eBay has completely broken FedEx shipping

I am now dealing with the FOURTH shipment that FedEx will not leave at my (business) address because no one is there to sign for a package where the seller NEVER requested a signature. The seller cannot make changes to the shipment - if they call Fed...

almost one year without money blame ebay and ecu-testing

im waiting for my money almost for and year and no sign of it, i have wrote more then 30 emails for ebay and always same response for different operators, send 20 emails for seller and nothing only says we have refund you by ebay, conclusion i lost 1...

Resolved! eBay applied combined shipping discount when combined shipping is not applied to shipping policy

I had an order of 21 monitors from a now closed listing (Item Number 175015427612) last week. According to my shipping policy, which is standard on all of my monitor listings (and was present on that listing as well), there is no option for combined ...

should calculated UPS shipping match actual shipping cost?

Hi, I recently sold a bicycle on auction. While it was still in progress, I packed the bicycle and added to the listing the accurate dimensions, weight and my "from" zip code. Once the auction completed, a shipping cost for UPS Ground was generated b...

Mailing Labels

How long are postage mailing labels good for? If I print a USPS postage label today must I mail the package today?

Buyer refuses to pay custom duties, wants a refund. How do I contact eBay?

Hello - I have a buyer in France that states openly that he refused to pay the duties when the package arrived. Also tracking shows they tried to deliver it on October 18th with the message "attempted delivery" which corresponds to what he stated. Th...