Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

“Import Terminated”

I ordered an item from China. Tracking the package, it says import terminated. What is my next step? Thank you!

Paying for shipping with pending payments problem

Since managed payments took over, I had no problem buying shipping labels in the app with pending payouts. I selected it once and it stayed like that. Until last week. All of a sudden label charges were coming out of paypal. I use paypal for somethin...

Selling unmounted rubber stamps. Do we still need a tracking number for all orders?

I have small rubber stamps without the wood mounts and could go in a greeting card easily. However I still need a tracking number. These stamps do not fall under any ebay break like sports cards do etc. Sales have been non existent and I'd to get som...

Did USPS drop the max weight limit for First Class Packages to 13 ounces?

I have a buyer who was just charged $10.65 shipping for a package going from 48228 to 93108 with the following specifics: weight - 15 ounceslength - 7 incheswidth - 5 inchesheight - 3 inchesservice - USPS First Class Service, this was the only shippi...

Resolved! First time seller & shipping

I am first time seller, selling a large item, a Jenn Air Stove top. Someone bought it. How do I or the buyer know how much it will cost to ship until I take it to UPS (for example)? I am not exactly sure even how to put this thing in a box. I am also...

How do I get refunded for signature confirmation of packages not getting signed for?

Many times, especially with expensive items I spend the extra $2-3 per package (along with insurance) to get signature confirmation. Of the 12 I've done in the last 30 days UPS failed to get 5 signatures. One resulted in a buyer claiming they didn't ...

Resolved! Shipping Charges for multiple items

So, I have a listing with the quantity of 5 available. Buyer pays flat rate shipping. The buyer purchased 3 items and recieved a 20% discount for buying that many, AND he is only charged for the shipping rate, based on 1 item. So I am going to eat th...

Confused about payment received

I sold a coat for $139 with buyer paying shipping costs. Which ended up being $16. So the buyers total was $175 in all. So why did I only get $138 in my account. I ended up losing in the end printing the shipping label ($138 minus the $16) which I di...

EBAY not honoring delivery delays for payment dispute

Buyer purchased on 12/4 - Item shipped 12/7 via FedexBuyer opened a payment dispute "unauthorized" with their credit card on 12/11 (before the delivery estimate) Ebay tells us to respond by 12/16 and provide a tracking # showing its delivered. Well, ...

Resolved! Buyer changed shipping when paying. Can they do that?

In my auction listings, I specify Priority Mail only, mostly because they provide the boxes, they insure, the tracking info is better, and the item has a much better chance of arriving, esp in these COVID/Holiday times. However, today one of my aucti...

USPS lost Priority package, denies insurance. Reason: we have no verification of your method of mail

I had to re-read it several times, as the reason is just nonsense."your claim has been denied because we have no verification of your method of mailing."USPS has full tracking and method of service for the package, they got paid for it, they lost it,...

Import charges too high?

The ebay import charges program wants to charge 14.3£ for an item costing 43£ (from UK, shipping included).HOWEVER the correct import charge for that item is 10.8£, according to national customs. Why is this?

Resolved! Shipping

Just curious...how does a seller sell a 2 lb. book for (example) $3.50 free shipping when the shipping is MM $3.82. Do they use another more inexpensive shipping?

Resolved! Seller charged for shipping label

Need some info please. I sold some dishes (ebay item # 274985725751) buyer pays $14.50 freight. Rec'd an email that buyer paid for the dishes and paid the $14.50 freight. I received funds less $14.50 for shipping label. Did ebay get reimbursed twice ...