Shipping

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Central US Tornadoes

Seller Protections are in place for sellers impacted by recent tornadoes and severe weather. Our thoughts are with the communities across the country that have been impacted by recent natural disasters. Many states in the central region of the countr...

Forwarded Address

Sold some items about 25 days ago to a buyer who seems to have moved and did not change address . Item was out for delivery and now seems to have been forward to new address , but no update. My question is how does this work for seller protection as ...

Resolved! Lost Package USPS

I am not sure of the proper path forward, but I sold and sent a graphics card that was around $900 to a buyer with priority USPS and signature confirmation. The tracking says that the package was "Attempted no access to dlvry location." The USPS trac...

How to Change the Shipping Methods of a listing

The following eBay page states that "Edit the shipping details" is possible. https://www.ebay.com/help/action?segmentId=19999&topicId=4356&contextid=b4faf904-e373-4358-b78c-a8d779e549a0&af=2&from=SEARCH&pos=2&itemid=144135713210&transid=0&eventType=n...

return shipping on eBay Global shipping

Anyone uses eBay Global shipping ?How did you guys handle return shipping ? I want to step into Global shipping but if buyer has any issue, I want my item back for refund.Does eBay Global shipping allow sellers to issue prepaid return shipping label ...

Buyer can't pay

Why is ebay not accepting my debit card paymant

Resolved! Postage rates dont make sense

Ok folks, im sure there are a ton of postage questions out there but I really dont see any solutions can someone help me out? I am new to selling so quite a few things that I am working on. This product i have is 1.5 x 1.5 x 3/4 inch (thickness)Envel...

Shipping with Ebay Standard international Delivery and tracking

Hello everyone, So I just recently shipped something to Canada with Ebay international Standard delivery on August 10th which I handed the package directly to the USPS clerk to scan it in. Today is August 12th and it's reaching the third day on which...

Resending item again

Hello i sold item last month i send item to another country at 7 .12 it arrived at this country customs at 8.3 so full 22 days!But this country customs rejected letter and send it back to my country at 8.4So now my item is with me now and money of bu...

why am i paying shipping for product that was not as describe

Buyer opened a return case with item doesn’t fit description.

Buyer said that the item was not as described and opened a case. I am just wondering how long is the buyer given to return the item? It’s been a couple of days. I’m new to all of this. The buyer seemed rude and isn’t communicating with me.

Resolved! Package insurance?

If a package is stolen from the buyers front door after the post office has delivered it am I responsible for refunding the buyer?

Resolved! I selected USPS Priority Mail , but the printed shipping label was for Priority Mail 2-Day

In purchasing a shipping label , I selected USPS Priority Mail costing $11.70.After the shipping labels were downloaded, my Shipping labels page shows (Item) AAAA(Date) Aug 12, 2021, 10:10pm(Order #) 11-2222-3333(Buyer ID / Buyer name) bbbbb Cccc Ddd...

My Package has been Diverted?

Hello Everyone, My package arrived at the FedEx in my home town, in Arizona, yesterday, then FedEx got a message to return it? eBay says the Shipper can't do that. Perhaps the FedEx Person meant Divert it? It came from California, it was supposed to ...

Is it 10 or 15 business days for a buyer to ship a return?

I have a buyer who started a return Dec 15. More than 10 business days have passed and no return was shipped. I called to have it closed, and they told me it's 15 business days. Did I miss something? I know I have had non-shipped returns closed after...

In need of help

I sold something on eBay and tested it out before shipping it and it is not longer in working condition. The problem is I already printed the shipping label and it marks the order as "Shipped" and I can not cancel the order. I don't know what to do a...