Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Shipping Rate Differences

I just had a buyer pay $21 calculated shipping on an item. I just shipped it. It was $12. Where is this descrepency coming in? I am going to refund him the difference, but that is an awful lot to be off on?No wonder some sellers seem to have extraori...

Resolved! error on global shipping program

I have a customer in the Netherlands trying to pay for an item and she is getting this error."When I press the buy it now button. I keep getting an error message. The system wants to open it up to allow sales to the Netherlands."On my end it shows so...

USPS SCAN form not downloading

Is anyone else having problems downloading the generated SCAN form in the bulk shipping page? It generated and shows it is available but when I click the Print button (which should download it to my computer), it says the form was not found on the se...

Where is my package ?

This was on CNN Hundreds of FedEx packages were found tossed into an Alabama ravine, sheriff says No real question

Tracking

Items I ordered on November 23rd,2021 have been shipped but on the same day they were shipped it shows that my items have traveled to 3- 7 several locations and then was delivered to a separate address and it was delivered in August of 2021…3 months ...

I only ship to U.S., but buyer has international address.

My items are listed as only shipping to the U.S. A buyer bought 2 items and requested an invoice. The invoice request lists a U.S. address, but when I click "send invoice", I get a shipping address in Germany, and the only shipping options are intern...

Setting shipping options based on item sale price?

Is it possible to list an item with multiple shipping options, dependent on the final sale price? For example, I wish to use the eBay Standard Envelope but for that the final price must be less than $20. An item is listed with a BIN of $23 and BO is ...

Tracking

A buyer recieved his package but tracking info is showing return to sender. How does the order get marked as delivered?

Actual shipping charges paid by buyers and actual charge by shipper

It has just come to my attention that eBay is keeping the difference between actual shipping charges and what is paid by the buyers. For example, I sold an item and the shipping charge paid by the buyer was $21.85 but according to my recent payout de...

FedEx label won't scan at drop-off?

I tried to drop off a FedEx shipment today at my local dollar general, and the label would not scan. The label has some "USPS" reference on it, but I double-checked, I did purchase FedEx, but oddly no mention of FedEx on the label? What am I missing?

Resolved! Confused about what to do here -- item returned by PO for postage

I way undercharged for shipping so I think I was a little generous to myself when I calculated it, which the PO sent back saying it was 52.50, yes dollars; instead of the 35ish dollars I thought it was. Item is four pounds, 14 by 21 by 10 -- somethin...

SYSTEM_RESTRICTION : This is quite ridiculous

Just today I got a update on my tracking saying that the item i purchased from ebay is restricted at the global shipping center. It is a Christmas Gift. I am so upset has anyone has this before and resolved. I need some help please. Cheers!

Is the Ebay Standard Envelope Shipping option for cards not working?

I just noticed that on a card that I sold, the standard envelope option isnt listed for me to purchase a label. Anybody have an idea what it could be? Thanks in advance!

UPS scanned as delivered I was in Lobby it was NOT delivered

I was anxiously awaiting an eBay package valued at 200.00 I saw the UPS truck show up I ran down to the lobby to grab the package, I chased the UPS driver out the door. I said do you have a package from eBay. I looked it was not there. I waited with ...

Resolved! Shipping charge on a free shipping item or 9 month wait time.

I recently won an action with free shipping. The seller contacted me saying the item will take 9 months to arrive to me with no tracking number or I will have to pay another $35 for them to ship it airmail.I don’t wanna screw over the seller. It’s no...