Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

eBay VAT / Duty Codes & Shipping Software

With certain international orders eBay is now including a tax / VAT / duties paid code as a line item in the shipping address. This code must be displayed on the label and packing slip or else the customer may be double charged for taxes or the packa...

How do you add a tracking number for a digital item?

I stupidly emailed ebay support for another issue and an hour later, my seller account was restricted and the message ebay sent was to add tracking numbers to about 150+ digital items I sold. I have zero negative feedback and the last 100 or so feedb...

Global Shipping Program can't combine shipping?

I have a buyer overseas who purchase 4 items through GSP but when I try to click on the combine orders per buyer tab nothing happens. Same thing with Combine tab. Does GSP not offer combined shipping?

Resolved! Unreasonable to claim INR?

I bought something from a seller on November 15th. Had a delivery ETA for the 4th week (21st-27th)Messaged them on the 28th to ask if they were shipped or not and they confirmed they had not. They claimed they would get it out the next day. The track...

Ebay's shipping charges

Hello community, I'm very new at selling on Ebay and I have a question about Ebay fees and shipping charges. I sold a book for $46 + $4.45 shipping paid by buyer, in total $50.45. When buyer made a payment, Ebay put on hold $42.29. When I bought a sh...

International Shipping

Hello ebay community. I accepted an offer for an item and I just reviewed the shipping address. My page is set up to show that I only ship within the United States, however, the buyer is located in Canada. I'm almost certain Canada is international s...

local pickup

Quick Question, I sold a Kayak and the buyer picked it up 11-24. He does not do ebay or email on his phone so could not send the 6 digit code until he got home. He checked his emails and cannot find the code. How do I show it Picked up. He has alread...

Calculating cost to ship tube to europe

Looking to start shipping overseas but cant figure out the Ebay Shipping calculator (ESC). On the shipping calculator it gives the option for Letter, Large envelope, package and large package, which do i select for a round mailing tube? Next on ESC i...

Question regarding USPS First Class Package International Service Maximum Dimensions

On the USPS website it says:Maximum length, height, and depth (thickness) combined: 36 inchesDoes this just mean you add the 3 dimensions of the box together? So a 14 x 10 x 8 box would be 14 + 10 + 8 = 32 inches, so it would qualify, correct? I only...

Resolved! Items stuck after clearimg customs

Hi there, I purchased two items a while back. One on Nov. 4, 2021 and one on November 10 2021. They were shipped with the GSP. Both have arrived in Canada and have been sitting and not moved after clearing customs. One has been sitting for 15 days, a...

Shipping credit from USPS through Ebay.

I print all my own shipping labels. Periodically I make a mistake on the shipping label and have to void it. I used to get a credit within a few weeks for the unused label.The last year, I have not gotten one credit for a voided shipping label. When ...

UPS through EBAY labels

Ok, so I shipped a set of bicycle wheels though ebay and they were sat on. Literally the box was crushed. So I got all the pictures, used the ebay / UPS form and sent it in. I did get an automated response with a case number. And then nothing. Nada. ...

USPS International Rate Irrationality

So, have an international buyer and go to purchase shipping. The box is 10 x 10 x 10 and weighs 3 pounds and I get this: As you can see First class and priority give the same delivery dates, which I find very hard to believe. Sure the PM has $200 ins...

Beware of China shipping

A lot of times when you purchase a item it will say US shipping, beware, it most likely means that it is in a warehouse and the seller does not do the actual shipping, some other agency does it. which means it will take longer it get here. I had purc...

Only Fed Ex showing available

When printing out my labels, one of my buyers paid for a first class USPS label like 99.9% of them. I went to print it and ONLY Fed Ex and UPS is showing as an option. I clicked on USPS and custom size as I always do and it will NOT show first class ...