Shipping
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Forum Posts

eBay Tracking Status Updates

Update as of October 27th, 2025The Product team has confirmed that this issue is now resolved. Tracking events for impacted orders have now been backfilled with USPS tracking events. -------------------------------------------------------------------...

flip flop of postage rates

Perhaps it is me. I ship a lot of flat rate envelopes. For instance one week it may be $8.40 for a flat rate envelope, the next it is $8.75, and the following week back to $8.40. Has this happened to anyone else? I just need to be consistent as I hav...

Another Canada Post strike looming late May, 2025

Employees went on strike for 32 days in November and December last year, but never reached a new work agreement. That strike only ended when the labour minister , ordered postal workers back to work and both sides to the bargaining table under a spec...

User avatar by Trailblazer
  • 277 Views
  • 2 replies
  • 1 helpful

Item stuck on "tracking number has been provided"

I just ordered a SD card reader for my Chromebook and it was marked as shipped but 2 days later it still remains as "a tracking number has been provided". Does this mean the seller hasn't shipped it yet, the seller doesn't provide tracking but somewh...

User avatar by Adventurer
  • 8596 Views
  • 17 replies
  • 0 helpful

add insurance

Hi, I've sold an item for $850 and am shipping it via UPS Ground Saver. I need to add insurance but cannot see where to do it.

Screenshot 2025-05-08 at 11-10-45 Ship your order.png

Resolved! International shipping - Canada

I have never done international shipping and think I have the concept, but need reassurance. A buyer questioned if I ship to Canada. The package is one of the larger ones I have and I have it as buyer pays shipping - USPS ground advantage. Is my unde...

User avatar by Thrill-Seeker
  • 607 Views
  • 5 replies
  • 0 helpful

Resolved! USPS shows delivered but ebay doesn't

I'm not sure if this can effect anything or not. Shipped and delivered yesterday. Ebay doesn't show delivered. This is a first for me. It usually updates pretty quickly. Thank you for any insight. 

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Item returned to sender/Royal Mail issue

Hello, Hope someone can help! I sold a mobile phone to a buyer and sent it Royal Mail Tracked 48 to the correct address, but failed to add an eBay Collection Point code, since I was unfamiliar with this. As it turns out, the customer was also unfamil...

User avatar by Explorer
  • 175 Views
  • 2 replies
  • 0 helpful

Resolved! Shipping

Does anyone else follow shipping status on a purchase and then suffer frustration to the extent that one’s head almost explodes because the seller posts “Shipping label created, Post Office awaiting the item”, then seeing that day after day? Running ...

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