Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

Buyer asking me to send to two addresses

I just sold a bundle of playstation, Games and controllers. The buyer is asking me to send some bits to the one address in one state, and the rest to a separate address in another state.Is this risky?

DHL

Be careful using DHL in Redondo Beach for international shipping.If the item is lost in shipping, EBay will not help you and you will be stuck with a refund for something out of your control.We tried to send something to Chile. It went to Redondo Bea...

Resolved! Buyer Wants a refund for package "In Transit, Arriving Late"

Good Evening all,A buyer purchased an item on December 28th, and the item was accepted at 4:32 am on the 30th. After 2 days, the item arrives at the destination facility and has been stuck there for 4 days (Jan 6). The tracking says the package is ar...

Resolved! Ship freight to their local carrier hub

Hello, I have a heavy bulk lot that the buyer asked me to ship freight to their local carrier hub instead of their home address in order to save on shipping. Is this allowed? Any guidance is appreciated. I see that I can offer that service through a ...

The USPS has done it again!

Wow-level performance this year from the USPS! 140 items sold in the past thirty days - I'm guessing somewhere around 120 packages sent, considering some multiple-item orders. How many are late? ZERO! I only have seven packages still out - all sent D...

Unable to deliver - OTHER

Ho guys, I’m receiving a package from the US to Italy and on the tracking I found this.. can someone help me to understand what’s going on?!?

No Tracking Information Provided

What do I do when there wasn't a tracking information provided. Mily order is supposed to be delivered today but haven't received it yet, but there is No tracking information. Is this a scam?

Stolen Package

Hi! My buyer received their package and they have footage of it being stolen. Currently, they are asking for the insurance receipt number and they are going to file a police report. Where do I locate the insurance receipt number, and is there anythin...

eBay Standard Envelope shipping

I swear that, like a week ago, my eBay Standard Envelope shipping label charge calculated out to $0.73 for a flat uncushioned paperboard rigid mailer (5x7x0.25) and (1.7 ounces) for a single sports card. I set S/H charges for all my listings accordin...

Resolved! Some wants and up grade to their shipping after paying....but how?

more than 3 years later but I am now in this predicament...They already paid for the $600 item which I had listed for Priority Large Box 1-3 day free shipping on my end for all my listing, now they asked me to upgrade to over night but they say they ...

shipping, international, Ebay International Standard Delivery

Hello all -Under Ebay International Standard Delivery, frequently asked questions, question 2, it says that as a seller you can set up "different international shipping options per buyer country." However, I don't see any options to do this, with or ...

QR codes are incorrect

I have had a problem with QR codes printing the wrong info. It looks legit, then I have the post office scan it and it doesn't work/code is invalid. This has been an issue for over 2 months. In the interim I need prepay for shipping. And since I am r...

Do NOT use Shippo

If you are going to need to insure anything, do NOT use shippo. I sent a buyer an item. He says it is damaged and wants to return it. No problem I say, I'll file a claim. I have pics and videos it was in mint and working condition when sent. I start ...

Resolved! Questions about shipping?

Is there a way when shipping your items to areas that are not covered by the global shipping program such as Puerto Rico, Alaska, Hawaii to only allow either first class if under the 16oz weight or priority mail? I have been having issues with buyers...

DHL eCommerce tracking not found

My shipping details listed the carrier as DHL eCommerce. Now, I've tried DHL, DHL eCommerce, DHL Global Mail websites and neither of them shows anything other than "Not Found". However, my eBay Order Details did display a tracking history. So I wonde...