Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

BIg shipment that needs to be separated, but is going to an International buyer

HI, I have a shipment for the purchase of 8 large Lego sets. I was only planning on sending them separately since they are about 14 x 17 x 7, but ebay lumped the entire order together in one shipment and only increased the weight of the package, not ...

Resolved! What HS Tariff codes do I need to use for two items?

Shipping two items from US to UK. The buyer paid the item and shipping selected is "eBay International Standard Delivery" but it is still asking me to fill out the custom forms.I sold two items.1st item is a 3D printed item so hard plastic.2nd item i...

Item shipped, USPS marked item as insufficient address, buyer requested shipping to a different addr

Hello, I sold item last week and just this morning the buyer reached out me and requested that I ship the item again to a different address. I checked USPS tracking and it's marked as Insufficient Address. I checked both addresses and they were both ...

eBay Standard Envelope - Buyer Requested refund before 30 days

Hello. I shipped a card out to a customer on 12/20/22 and it has not yet been delivered. The buyer requested a refund which I am happy to process but since it has not yet been 30 days, I can’t file a claim just yet. I worry that I will process a refu...

Problem with label

1) I selected ‘Print label’ instead of QR code for an iPhone SE with a lithium-ion battery. 2) USPS requires a hazmat label (‘Label H’). Can you void the label and help me generate a QR code with proper battery markings?”

Resolved! how do I refund a Shipping Overage??

When I went to make a Shipping Label for an order I noticed the amount my Customer was charged {for shipping}, was Way Off. All of the measurements and weights were right, but the charge was More than Double. So I'd like to give a refund for the 'shi...

Resolved! Bulk Shipping Issue - Prompting to ship orders that have already been shipped

Hi, I am having an issue with bulk shipping that started last week and wanted to see if anyone has been experiencing anything similar. When I print out labels for multiple orders, lets say for example 2...The bulk shipping page is showing 10 old orde...

reprinted shipping label

I had 2 itmes that I printed the shipping label forunfortunatly one of them got wet so I thought I could just do a reprint of that labelbut I got charged again for itthis happened a long time ago and I was told that it takes about 2 weeks since the p...

Need Refund for USPS Label – Package Exceeds Size Limit

I prepaid for a USPS shipping label through eBay, but when I attempted to ship the package, USPS informed me that the box was too large for the selected service. They would not accept the package, so I was unable to ship it using the label I purchase...

eBay Shipping is Incorrect Today and Yesterday, please be Aware when listing

Hello everyone, I stumbled on incorrect shipping today and yesterday while listing an item. Sometimes I offer Free Shipping, so I input to see what the pricing would be and when I saw it, I realized it has to be a mistake. I am shipping 3 pounds, 4 o...

shipping vice local pickup

payment held up to seller because item was shipped (and received with other item), not local pickup

Ebay Standard Envelope as an Option

Based on feedback I had received from a buyer, I recently changed my shipping preferences to allow for the buyer to choose from Ebay Standard Envelope OR Ground Advantage. Ebay Envelope is what it is (limited tracking, slow, etc.) and Ground Advantag...