Shipping
Get the answers to all your shipping questions with advice from long-time sellers.
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Forum Posts

Resolved! Can I turn off flat rate envelope as a shipping method?

My sold items that are obviously too large to ship in flat rate envelopes keep allowing that shipping option and charging my buyers the $7.40 rate. I am eating the overage in shipping constantly. Is there any way to turn off that option? Or am I choo...

Walgreen's FedEx dropoff warning

Hi, I started dropping my FedEx at the local Walgreen's because it's closer and has longer hours. However, I've had some buyers ask about the status of the package and noticed 1) I was not getting the confirmation email and 2) the first scan was up t...

User avatar by Rockstar
  • 6662 Views
  • 5 replies
  • 12 helpful

Cancelled Auction Sale

Good morning everyone. I recently placed a winning bid on an auction item. I paid for the item and received a confirmation email that the item was going to be shipped.While I was asleep, the seller emailed me stating he was having issues with the pri...

Resolved! How to give PARTIAL refund to buyer who requested return due to PROVEN false inauthenticiy claim?

*Posting this in "Shipping" since similar questions get asked about making partial refunds on returns due to shipping costs and posters have told sellers to come to this board for help before doing anything.* Buyer opened return request choosing reas...

User avatar by Adventurer
  • 1000 Views
  • 4 replies
  • 0 helpful

Buyer has not replied to my email yet

I emailed the buyer on 01.11.2022. The 9 digit zip code from the buyer showed 'not valid', however the first 5 digits were valid. I asked her in the email if I may use just the first 5 digits AND also if I could ship her package UPS, for a shorter de...

User avatar by Pathfinder
  • 175 Views
  • 6 replies
  • 0 helpful

What do I do??

So I sent the item to the buyer on Nov 28. The buyer never got/signed for the item or picked it up. USPS said they were mailing it back to me on Dec 22. I have not heard from USPS or got a new tracking number and they haven’t responded to the find my...

User avatar by Adventurer
  • 310 Views
  • 13 replies
  • 0 helpful

Return Shipping Questions

I'm the buyer and have started the return process. I am responsible for return shipping. eBay is asking me to print a return label (USPS), then the postage will be deducted from my refund. I'm nervous about this whole process. Its an expensive & larg...

incorrect eBay international standard delivery shipping cost

Is anyone else having issues with the shipping cost for eBay International Standard Delivery? My (European & Australian) buyers are paying $11.90 for the cost of the shipping label which is should be $13 for an 8oz or less weight. This has been going...

User avatar by Adventurer
  • 1026 Views
  • 22 replies
  • 2 helpful

Shipping to authentication place

Anyone had this problem. Ebay give you a location for authentication, and the carrier is having a hard time locating to deliver the item.

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