Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Buyer claimed bad smell to return item and to get out of paying for shipping. Anything I can do?

Buyer claimed item had a "strong chemical smell" and asked to be issued a return label. In their return request they stated "item arrived damaged" and noted "strong chemical smell". I agreed to pay for return shipping even though when I packed the it...

My package is being returned to seller

My package is being returned to the seller due to insufficient address. My address has always worked for all the other sellers I’ve bought from. I contacted the seller to see if he would re-send it and they said I had to pay for the shipping again. I...

tracking says item was delivered

buyer says item tracking says it was delivered a.m. and when he got home p.m. didnt find nothing there and now whats his 230 dollars back i purchased shipping label online from e bay , where do i stand

How much should I charge for registered mail to China including Ebay fees?

A buyer from China is asking me to send an item around 3 ounces by registered mail. Am I aloud to charge them the Ebay fees that will be associated with the extra amount? If so how much would this be?

On occasion a buyer and USPS go above and beyond.

It is not often that I hear or have the privilege of working with a buyer that goes WAY beyond what I could have expected or hoped for. There are plenty of bad news stories on this forum so I thought I would add a positive one. This story is a bit lo...

Packaging items to ship to Erlanger, KY

Do items that are being shipped to Erlanger, Ky get repackaged? The reason I ask is because I do not want to spend the extra time and money on packaging the item if it ends up getting repackaged there.Thanks

Fish can only be shipped on monday

If I list fish and other perishable things and I have my processing time set to 1 day am I allowed to hold the package till Monday to shipor is that a late shipping defect

U.S. territories

In recent months I've had 2 orders from the Marianas and 1 or 2 from Guam. I've had to refund half of them because tracking "dies" in California. Some have gotten through, some have not. Anyone else have recent experiences with these territories?

Selling

I have a buyer requesting return. I have it as no returns and buyer pays return shipping. There's a ebay money back guarantee. Buyer says it arrived damaged. I talked to USPS and they said if a package arrives damaged they mark as damaged on scan and...

Global Shipping Program

I haven't had too much luck with the GSP. First time I used it the item was broken upon arrival in Japan and I had to pay the refund. The next time I shipped Joe Camel memorabilia, but it was flagged as unapproved and eBay would not return the items ...

can't purchase shipping label!!

i've tried multiple times to purchase a label and it won't let me. is anyone having problems today with that?? it won't generate the label or a QR code! i am going nuts trying different browsers and nothing works!

FEDEX is having major problems

Ebay has taken away the option and says they are experiencing difficulties. I know. 3 weeks now from Ga to Ca.

Random Delays from USPS on priority mail - starting to get angry customers.

I heard that USPS was going to start slowing down mail intentionally ( (https://www.cbsnews.com/news/mail-delivery-slower-usps-october-1/>. It's random and it has hit many of my shipments. Is eBay going to start taking this into account when looking ...

Local Pickup Only

Hello, I recently sold an item for local pickup only". That was stated on the listing. The item I sold was for my father. Someone bought the item and paid for it. Since the buyer lives about 4 hours away, my father offered to meet them halfway. They ...