Why eBay is doing this?

[kattanash]

Last week I bought a hoodie from one of the sellers who has 99.8% positive feedback. I received a defective hoodie with a large cleft under the right arm. Also the hoodie quality was impossible to be original. It left black paint on my body.  I returned the hoodie at the same day I received it. The seller refund me only 50% of my money saying that because the shirt was used. I tried to contact the seller to ask them if they saw the cleft, but they never reply. I left the seller a negative feedback, and I noticed many people had issues with this seller. Two days later, I checked the seller feedback and I saw that my feedback and many of the other buyers negative feedback were removed. I opened a case and eBay refund me a courtesy refund . Why eBay should pay the refund from their pocket and not taking the money from the  deceiver sellers accounts?  and why eBay removed the feedback even without sending me a notice? If eBay keeps doing that, people will stop trusting its feedback system.

I included a photo of the hoodie I received. 

[divwido]

RESOLUTION CENTER down and slightly to the right.  Open a not as described case.

[kattanash]

This exactly what I did before getting the label and sending the shirt back,  but still the seller sent me 50% partial refund. Now I got all my money back, but as a courtesy refund from eBay and not from the seller. What I'm annoyed about is that, many sellers are trying to get benefits from this policy and keep sending defective products to buyers, and when a buyer returns a product, even if the product wasn't as the descriptions; the sellers will lie about the returned product and sent only a partial refund (Like what happened to me). And then the buyer will open a case and got courtesy refund and the bad seller will keep part of the mony. 

[be_4101]

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@kattanash wrote:

This exactly what I did before getting the label and sending the shirt back, but still the seller sent me 50% partial refund.

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Wondering which reason @kattanash did you select from this list?

[scheherazade_market]

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[johnrj1226]

What you  don't  know is what  happened between eBay and the seller after you received the courtesy refund from eBay.  Really don't believe the seller got off scot-free.  But eBay  won't  tell you what  happened after you were made  whole.

[be_4101]

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@johnrj1226 wrote:

What you don't know is what happened between eBay and the seller after you received the courtesy refund from eBay. Really don't believe the seller got off scot-free. But eBay won't tell you what happened after you were made whole.

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There are things we’re worried about with our seller population if they offer free and 30-day returns:

– One is, if you offer 30-day free returns, we protect you by allowing you to offer a partial refund – up to 50%, if you get something back in a degraded condition. That’s not “appealable” by the buyer; they can’t come back and force you to issue more of a refund -- they have to take it up with eBay.

– The other way we’re going to protect you is that we’ll remove any negative or neutral feedback if you offer 30-day free returns associated with those transactions.

– The third thing is behind the scenes we’re using machine learning and all of our technology to evaluate and look at buyers who have a “bad return behavior.” We’ll introduce friction into the process for those buyers when they transact with sellers offering free 30-day shipping.

See the other @kattanash thread where the item was sold as USED but the seller was still allowed to deduct 50% by claiming the returned item was now scratched.

[kattanash]

This was another case I had a few weeks ago. The seller sold me a defective camera, and when I contacted them, they said to send it back, and they will either give me a refund or replacement if they found it was defective. I told the seller I don't want a refund and I want the camera. Although the seller offers 30 days return policy beside I told him I don't want to return, when the seller received the camera, they sent me a partial refund even without contacting me.