Weird orders

[sm.quaji.vlttagrq]

Last year, they sent me a Star Trek Seven of Nine action figure....I never ordered it and it didn't show up on my debit card.

The other day, I did order a 12"x12" foam filter for my fish pond. I received a 6"x18" filter instead. How hard must that have been for the order department? Thanks for wasting my money.

[dryophelia]

@sm.quaji.vlttagrq 

The eBay money back guarantee is very solid. Have you tried that? 

[varebelrose]

1) Thoroughly read the eBay MBG (money back guarantee) policy.
https://pages.ebay.com/ebay-money-back-guarantee/

2) File an INAD (Item Not as Described) case. You can only file ONE case on eBay, and it must be done within 30 days after delivery.

3) Seller will have to refund, but may require you to send the item back; if so he will have to provide the label.

4) Pay close attention to timelines and steps during the case.

Do not communicate with the seller except via the case.
If you send the item back without a INAD case you will not be refunded.

[simba6]

Just click the return this order button and choose not as described. The seller pays for the return shipping if they want it back.

[pickermall]

You need to contact the seller your ordered this from... there is no "Ebay order department"

[tools*]

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@dryophelia wrote:

@sm.quaji.vlttagrq 

The eBay money back guarantee is very solid. Have you tried that?

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Yes, it's so solid that sellers have no rights.