The eBay Community

Buyer returned an Item as not working

I had a buyer return an countertop ice maker (new in box) as not working. I just got it back today and it works perfectly fine. I am out shipping $20 each way (total of $40) on an item I cleared $55 on. I don't mind covering it if I am in the wrong b...

Buyer insisting that i change the Delivery Address - Help Me

Hello Everyone at Ebay. I recently sold a water heater to a buyer for 500 $. Since it's a higher value item i shipped it out with sig. delivery. All of the sudden the buyer starts frantically messaging me after Shipping was completed and the package ...

We've encountered an issue on our end

I tried to sell and at the end and when the auction listening should go live, it shows me the message: We've encountered an issue on our end Thank you for your patience Try again I tried again and again and I cannot sell. I pressed the ? icon in the ...

Unfair return reason

A customer purchased a pair of sneakers that were delivered about two weeks ago. Today, I received a return request with the reason marked as “doesn't match description or photos”. The buyer claims the shoes began falling apart after being worn. They...

Odd shipping advice

I consistently see advice from sellers indicating that we should always round up on measurements and weights when buying labels. I really don’t get it – why throw away money? Understood, perhaps a seller never wants to get a weight or dimension discr...

Why does eBay still collect monthly Subscription Fees? It's Clearly not worth it!

Ebay is collecting monthly subscription fees for no reason as far I am concerned. Sellers o no longer experiences organic traffic at all; their main focus now is advertisement revenue and final value fees. Why do sellers need to be paying monthly sub...