The eBay Community

Loss of package

Never received my package it didn't have apartment number

How to respond to this obvious ploy of fraud. Buyer sent message claiming they never got their refund when the order page shows they were. No idea if he/she 1st name is listed as a profanity. Sketchy to say the least. They asked to have it cancelled ...

Best Offer Suspicion

What is your first reaction to this? Got a $400 offer on a $500 asking price. But the person joined in January and only has 2 feedback. My concern is they'll do the ol' switcheroo on retuning the item for whatever reason.What has your experience been...

Resolved! How to Reply

I have a question about how to respond. Buyer left me grossly incorrect feedback, about not getting said item when he has never purchases said item only made a declined offer, and not even on an item involved. Not sure how to reply since eBay does no...

First-Time Seller — Selling a Laptop with 'Buy It Now' or 'Best Offer', What to Expect Next?

I'm a first-time eBay seller and could use a bit of guidance on the process moving forward.I listed a used laptop for $300 with a Buy It Now or Best Offer setting. I received two offers:One from a buyer with 100% positive feedback (367)Another from a...

Need help on "Delivered, Individual Picked Up at Postal Facility"

My eBay order says "Delivered, Individual Pickup at Post Office," when in reality it wasn't delivered to my home address and I don't live in the US to pick up an order. This message appeared in the tracking on May 23rd at 4:00 AM, and today is the 30...

eBay Security Texts

This is getting way out of hand. The repeated, numerous texts in various languages supplying security codes is invasive and concerning. What's the solution?

Need Advice Regarding A Problem Buyer

Hello. I've been selling on ebay for more than 20 years, and I never accept returns. I always give extremely detailed & accurate descriptions of my items and plenty of photos so that buyers know exactly what they're purchasing. I have 100% positive f...

Automatic checkout

I just won 2 items that I bid on from the same seller. I sent the seller a message asking him to please combine the USPS ground shipping which came to $15.92 for 2 boxes of Leaf football cards with 10 cards in each box. He never answered me and then ...