Tracking Uploading for multi One Customer ID's with same address.

[carlisleartau]

I am having an issue now with uploading tracking for customers with same name and address but multi ID's , and ebay email addresses.

Ebay will not let me upload tracking if a customer has made more than one order but using different ID"S to the same address. (Orders made on same day.)  This has given me a low tracking performance rate . And hold on funds. 

All my orders have tracking . 

I have spent for ever on the Ebay chat line trying to explain the problem . 

Has anyone else had this issue and is there an answer ? . I am not going to post multi items separately. This is too costly . Cheers  

[janet9988]

It is not even possible. It can only be done if the ID is the same.

[albertabrightalberta]

@carlisleartau 

You cannot combine shipping for different IDs even if they're the same person/address. 

You must ship separately.

[mam98031]

Your problem is a simple one.  It is however something that Ebay does not allow ANY seller to do, nor should any seller want to do this.  Hopefully this is an honest buyer and they won't try to open any request for returns or an INR.  Because if they do, you have issues.

I wish you had come here before shipping this to the buyer.  Keep your fingers crossed that there are no issues with the buyer.

For the other items in your records, go and mark them shipped, but you won't be able to upload tracking.  But at least get them marked as shipped right away.

[wastingtime101]

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@carlisleartau wrote:

I am not going to post multi items separately. This is too costly .  

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Different eBay IDs need to be treated as different buyers, even if items are going to the same address.

You say it's "too costly" to ship multiple items separately, but what would you do if two different buyers to two different addresses purchased those 2 items instead of the same buyer purchasing them? Obviously you'd send out two separate packages, so why is that not "too costly," but shipping 2 packages to the same buyer is?

[mam98031]

I agree.  Besides, the buyer would have paid for the shipping, so the seller is not dipping into their pocket.  The buyer, for whatever their reason is, decide to make the purchases in this fashion.  So it is on the buyer, not the seller.