10-15-2021 05:26 AM
I was doing a few edits this morning and noticed ebay is advertising my items as "4 day delivery" (screenshot below). I`ve always sold with the mindset of underselling to help keep customer expectation to the low side. I live in TN. We have one of the most problematic USPS sort facilities in the nation so I have bumped out my handling times to 3 days and ship within 1 in hopes to compensate a little for USPS` poor service. Bumping handling times out and shipping faster isn`t working because ebay sets a new ETA when you print the label.
4 day delivery, IMO, is blatant false advertising. As a buyer, I`d rather see honesty and transparency so I can make an informed purchase. As a seller, I think it`s wrong for ebay to change ETA dates after a purchase.....period! Terms of a sale should never be changed post sale. As a buyer or seller I`m not allowed to change the terms post sale so why is ebay? I don`t want to make sales under false pretenses, it`s wrong to do.
10-15-2021 05:33 AM - edited 10-15-2021 05:34 AM
When you look at your own listings, you see the estimated delivery for a buyer in your own ZIP Code. When I look at your listings, I don't see 4-day delivery.
10-15-2021 06:30 AM - edited 10-15-2021 06:32 AM
Yes, I know that but that is what potential buyers in TN see correct? And with 3 day handling (or even 1 day handling) it more than likely is not going to arrive to anyone in 4 days. Ebay knows it, the USPS knows it and sellers/buyers that are experiencing delays know it so why not be a little more honest and conservative when dishing out ETA`s? I just think Ebay and the USPS are doing their customers a big disservice.
10-15-2021 08:52 AM
@ineedahero99 wrote:Yes, I know that but that is what potential buyers in TN see correct? And with 3 day handling (or even 1 day handling) it more than likely is not going to arrive to anyone in 4 days. Ebay knows it, the USPS knows it and sellers/buyers that are experiencing delays know it so why not be a little more honest and conservative when dishing out ETA`s? I just think Ebay and the USPS are doing their customers a big disservice.
You’d have to test with other TN zip codes to find out what they see.