eBay

fivestarparts1 · ‎08-18-2023

On Monday, I've been dealt with a freight forwarding situation. I've told the buyer that it's no longer my responsibility to ensure that item be delivered and that they should contact the freight forwarder with the address listed.

Today, the buyer messaged me and said they never received the item.

Note: Buyer sent out a request on Monday and today eBay has closed that case in my favor.

What do I do now? I'm about to tell them to contact the freight forwarder as I cannot do anything beyond now.

mtgraves7984 · ‎08-18-2023

What do I do now? I'm about to tell them to contact the freight forwarder as I cannot do anything beyond now.

@fivestarparts1

In the words of Curtis Mayfield... "Keep on keeping on." Hang in there...

buyselljack2016 · ‎08-18-2023

It does not look like you need to do anything more.

Is this the same item that your 8-14-23 threads were about?

If so, sometimes for continuity it helps just to continue there as it provides much background to the situation.

lakefor94 · ‎08-18-2023

@fivestarparts1

Not much more you can do if the item tracking states delivered.

Keep the screen shots of the tracking and any ither available documentation in case the buyer files a chargeback with their financial institution.

In the past we have seen problems with USPS delivered packages to freight forwarders. The tracking would show,

"Delivered to Agent for Final Delivery" and eBay was not recognizing that as a finished delivery and if the buyer filed a Item Not Received case, the buyer was winning.

Did you ship USPS or another carrier? Just curious to exactly what the last tracking entry was and which carrier.

Anyways, glad you won the case.

If I recognize that I am shipping to a freight forwarder, I make sure to use UPS because the buyers couldn't play games with UPS's final delivery scan.

Posting ID

spark-chaser1 · ‎08-18-2023

Politely and firmly re-iterate to the buyer that you cannot do more, as you clearly can’t. But, if I may make a suggestion:

It is important, from the buyers perspective, to NOT send a message saying “ too bad, so sad, sucka”. That door-slam in the face tone doesn’t convey the sense that you’d like to stay in business.

I’ve had plenty of transactions with sellers that went south, but were handled professionally by the seller so that I had no problem doing future business with them. A few conveyed zero concern for my monetary loss, so I reciprocated by taking my business elsewhere.

fivestarparts1 · ‎08-18-2023

I used USPS Ground Advantage

lakefor94 · ‎08-18-2023

@fivestarparts1 wrote:
I used USPS Ground Advantage

What exactly did the last carrier scan state?

Posting ID

fivestarparts1 · ‎08-18-2023

THE BUYER FINALLY GOT THE ITEM FROM THE FREIGHT FORWADER, IT'S FINALLY OVER!! WOOOOOOOOOOOO!!

On a side note, thank you guys for helping me out with this very confusing process. I've read a forum somewhere that UPS is strict with their delivery scan and how it will track if the item has been shipped to a freight forwarder, is that true?