eBay

witness7.2008 · ‎06-27-2017

I have a problem and I am unable to contact Ebay by phone due to not being able to speak. That is why I do all my business online. I bought a IM10093 for WR30X10093 GE Icemaker Refrigerator Ice Maker PS1993870 AP4345120 from a seller supplystuf Jan 02, 2015 on ebay site there was also at that time a offering of a 3 year warranty from square trade.

3-Year SquareTrade Warranty (Major Appliances $50-75)

( 280904681591 ) squaretradeus

it is now June 27th 2017 the warranty was suppose to be good tll Jan 2nd 2018

The Icemaker messed up on me 3 days ago and I have tried to figure out what to do about this.... I have wrote the seller till this day no response this was after I had written square trade about purchasing the warranty.. this is what I was told

Unfortunately, your claim is for a PART, sold on ebay. Our warranties do not cover parts. We sell warranties for whole units. I know when you purchased this part, the SELLER fraudulently added it to the listing. I will refund the price of the warranty, however you will need to contact Ebay and/or the seller to get any refund on the part you purchased.

Brian

Something is sure wrong here I bought the icemaker all because I felt comfortable knowing I would have a 3 year warrenty with it... And now to find out what I purchased is a lie? Wish there was a way online to contact ebay to see what they suggest

tarpedge · ‎06-27-2017

Find current ice maker listings to determine if SquareTrade is fraudulently offering coverage on those listings.

Then contact SquareTrade back to report your findings.

missjen831 · ‎06-27-2017

eBay isn't going to suggest anything. They can't help you. You've had the ice maker over 2 years. eBay doesn't provide a warranty, step in during warranty issues or enforce warranties. You have no recourse. You did read the square-trade policy before you bought it right? Buy a new ice maker, and not one on eBay if you want a full warranty. And squaretrade lied, the seller did nothing wrong. They cannot add squaretrade warranties to their listing, eBay is the one who offers it on qualifying listings.

One life is all we have to live
Love is all we have to give

**Formerly known as MissJen316**

witness7.2008 · ‎06-27-2017

So ebay will not suggest anything? but they can offer a warranty on item's purchased even though if there comes a time to use the warranty then you are out of luck? and yes I had it for over 2 years but the warranty was for 3 years so I am covered . Also the Ice maker that I purchased was New so why buy a new one somewhere else. IT is not my fault that a warranty was offered for the item that I purchased and I in good faith bought the Item since a warranty on item was offered to get to protect myself, so I thought at the time. I do have one recourse and that is to contact the bbb about this issue. And no I did not read the square trade policy why? because if you have ever bought anything on ebay and square trade warranty there is no policy there to read, you just click to add square trade to warranty and thats it.

witness7.2008 · ‎06-27-2017

yes I have seen today where the same ice maker from the same seller there is square trade offered as well..

witness7.2008 · ‎06-27-2017

Thank you I have contacted Square Trade again but sure it will not do any good, if you were to look up

WR30X10093 *NEW* REPLACEMENT FOR GE REFRIGERATOR which is the type I ordered I believe you will see that you will not find one listed that square trade is not there as well offering coverage for 3 years... thanks again

xgoblazersx · ‎06-27-2017

If you look through the buying basics article on ebay, it tells you that any warranties a seller offers on ebay is not valid. Also, ebay can only do something up to 30 days after delivery, and 180 days on paypal. That's why ebay can't do anything for you 2 years after the sale. The sale only appears up to 3 months on the seller's history, then it's deleted. They aren't responding because there isn't a way for them to see the sale, then do anything for you. Squaretrade covers items purchased online pending inspection. You have to send the item in, and it must be approved to be covered from an authorized seller like a brick and mortar store's website. Any time I've visited a legitimate retailer offering squaretrade, there was always something to read.