Shipping multiples to same buyer

[thecoozieguy]

I need som helpful advice.

Many times buyers order multiple items separately because the "add to cart" is confusing to them.

When I ship all in one box and save buyer shipping charge I am punished buy ebay for not shipping the second package. When I contact ebay, the comment is to have the customer cancel the purchase and do it over. Thgis is nuts. If you try and walk buyer through this for a relatively  small purchase they just cancel and not repurchase.

Would like some advice

Thank you very much

thecoozieguy

[anthemshop247]

When you go to your Orders > Print Shipping Label ( check all that can be combined). The system also identifies which orders can be combined. You need to update dimensions and weights. Gives you carrier and service price comparisons too.

[thecoozieguy]

Thank you

Very helpful. Wish ebay would give me that answer.

[anthemshop247]

My thoughts:

Most CS took a day off.

Your call was picked up by a CS who is not US-based.

Anybody who is US-based but required to work is not in his right element. 

All because of Superbowl.