05-25-2020 02:43 AM
I am based in Malta and have been on Ebay for 20 years.
We recently experienced a large jump in disputes because items not arriving on time
I set my items as Economy International delivery which tells me 10-22 working days which is fine
When I check the item on Ebay I find Ebay give a date of 5-9 days whilst still quoting Economy international delivery.
Ebay didn't help at all but what I did was changed to Standard International delivery (which shows 5-8 working days on my seller account and it gives the buyer 10-18 days on the listing
A temporary fix but doesn't help with the 400 items I shipped before I noticed this mix up which did not used to be there
Any ideas
Thanks
05-25-2020 06:22 AM
If you have 400 listings, use the bulk edit.
This is what I did to change handling time to 1-day back when it was required to be a top rated seller. I believe you can use it as an example to change the shipping service you wish to use.
Using Seller Hub, I went to Manage Active Listings. I clicked the [ ] box in front of Actions to mark all the listings. Then I clicked on the down-arrow next to EDIT and selected Edit all xx listings.
Next I clicked the [ ] box at the top to select all listings. Click on EDIT FIELDS. Click HANDLING TIME. under Edit Handling Time, select CHANGE TO (you can select from 1, 2, 3, 4, 5, 10, 15, 20, 30 days). SAVE & CLOSE. Click SUBMIT CHANGES.