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Shipping and return problems with buyer

I sold an item,and it took more than 3 weeks to arrived to the buyer with usps ground advance.the package stay in Memphis post office like 2 weeks ,when the buyer finally received,they complained the item is missing the gift perfume sample I add inside and the lotion logo is faded.however ,they want to return. With the item I sold for $399( but buyer paid $445, which I got $341- shipping $16=325. And now the buyer request for $417 for the refund. I also need to pay for the their return shipping with insurance ( another $16-$17). I try to provide the buyer return shipping label from eBay,but it doesn’t has insurance coverage. Which I am worry if item get lost. So I try to ask the buyer to add insurance when they go to post office drop off the package. I try to purchase the return label on usps web site but it did not work. This is so stressful and I am losing lots money with this transaction.  Anyone has similar experience?

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Shipping and return problems with buyer

Hi @bwfm2016 . So sorry nobody replied to your post before today!

 

As this was close to 2 months ago I'm sure this transaction is closed out by now. Do you still need help with it?

 

If the return label was Ground Advantage through eBay labels then it did come with insurance.

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