Shipping Return Nightmare

[chi-towncollectibles]

Ebay Full Refund, No Return , No seller protection Policy

Claim was filed for a return From a shipment through the global shipping program

I had no problem with the return, even though it was a false claim, until i tried to purchase a return shipping label

So here we go. Ebays miscommunication cost me $500.00

claim opened feb 1st return start

tried to buy return label could not. In the claims option I clicked on Cant purchase label. Ebay repsonds BUYER has till feb 14th to ship

Feb13 buyer opens claim. 

I dispute the buyers claim

Feb13th case put on hold  

i thought it was on hold because i disputed the claim, not because i didnt send money to the buy for purchase of the label

Then on the 18th Hi Stephen,

We refunded Rampton7500 $444.50 for case #5261022233 for Wolverine MovieMaker Pro 8mm & Super 8mm Reels to Digital Movie Maker Up to 9" . This case is now closed and your automatic payment method will be charged $444.50 in 10 days.
I thought it was on hold to settle the claim first. 

Ebay Email that was sent. no where does it say you were non compliant, with sending money to buyer for return label

Stephen, 

Your case was put on temporary hold. We will get back to you by feb 18th, 2021

We have asked for more information from your customer to confirm the condition of the item received. If any additional information is needed from you we will request it through an email.

I filed a dispute with you about asking to send 75 dollars for a shipping label. Thats why i thought it was on hold. I never had a problem with a return a case should never been open. Never heard about hold till the 18th that you refunded in full

[chi-towncollectibles]

Video i took to show it works PERFECT. Ebay wont take video to prove a video player, in question works. Now i see the buyer is selling his services on ebay with my machine Ebay Gave to him. I proved it.

Ebays response

Hello Stephen,

Thank you for reaching out to eBay regarding the Wolverine MovieMaker sold to buyer . I understand that the buyer has not shipped the item back. I know that they are selling services using the machine. My name is Claire from customer support, allow me to guide you on this.

I can see that the case closed since the return was not facilitated within the given time period. I would recommend you to continue contacting the buyer for them to ship the item back. You may report the buyer on line for their account to be investigated. We see that you’ve already submitted an appeal for this case. We’ve communicated the results of that appeal to you. You may check your option outside eBay.

Thank you for allowing me this opportunity to be at your service and more importantly for choosing eBay as your platform for your online shopping endeavours. I am hoping for your safety in this times and I wish you all the best in your future transactions.

Warm Regards,
Claire
eBay Customer Service

[chi-towncollectibles]

You can refund In Full but not the cost of a return label?  That would be Fair, And Too Simple! Asking someone to send money to a unverified email address Is not the answer