Shipping Fees

[littlehouseofplenty]

I always give shipping refunds if someone pays too much for shipping.  Of course, while ebay includes shipping fees as part of the total for final value fees, they don't credit it back.  For the past few months, I have seen shipping charges billed way higher than they should be despite the fact that I measure and weigh accurately.  So ebay gets to keep the fee on the overage but doesn't give it back.  Seems rather unfair

[ainpie-10]

If the buyer was fine with the shipping charge why are you refunding? You are only hurting yourself. Either include shipping in your item and do free shipping or include fees in shipping or split it up. There’s no reason to have to keep refunding. eBay keeps the fees and you end up losing more money. That’s a bad business strategy 

[ainpie-10]

Also number 1 rule for eBay! No good deed goes unpunished. Sad, but true!

[nobody*s_perfect]

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@littlehouseofplenty wrote:

my issue is that supposedly, when using calculate shipping, it is calculated by ebay’s software based on package weight, dimensions and destination location.  That being said, the shipping should be accurate yet my buyers are always charged way over the actual shipping charge. ... 

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The shipping calculator for USPS postage in eBay listings is 99.99% accurate.  As noted above, you need to figure out why you are overcharging buyers.  We can probably help if you provide an example with specific details, including package weight and dimensions, service used (e.g., Priority Mail?), both ZIP Codes, and both exact prices.