Im a new seller with like one review. I was hesitant to sell my loungefly bag through facebook due to scams. So I sold it through ebay, used an ebay shipping label that auto uploaded the tracking, and shipped it out the same day it was purchased.
It arrived to the address within 2 days, at 9am on the 18th. The next night (19th around 5pm) the buyer filed "did not receive", explaining they got updated the package arrived but when they went to check their parcel locker was open with the key in the lock, assuming it was the mailmans fault. They then say "well i still didnt get the item" and reference how ebay may have insured the item.
The way they wrote it all seems like theyve done this before or something. Why wait over 24 hrs after delivery to mark it as "didnt recieve" and without messaging me first?
Im scared theyre going to give me a bad review (again... im a new seller with only like one rating right now) or that they know how to pull one over on sellers. Am I covered? What should I do/have to help my case? I responded to the claim by updating the tracking showing it was delievered, and told them they should have contacted their post office about it since it seems to be their fault.
I cant really afford to lose out on the money AND the item, and idk if ebay covers it....
Any help is appreciated.
