Returned Item Not Received

[brandnamesalldirect]

A customer wanted to return an item purchased and it was accepted by eBay.   The customer then emails me with the USPS tracking number and when I check it on USPS, it says delivered but I haven't received the return.  My eBay dashboard, however, only says, "Return started".  What are my options?  Refund and be done with it?  I've tried opening a case with eBay via Resolution Center however it doesn't give me the correct option and sends me into never-never land of forums, discussions, etc.  Any guidance is appreciated.  Thanks ~

[dbmm-media]

go to your local post office and ask them where it was delivered

[brandnamesalldirect]

thanks much...that's my next step

[daw365]

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@brandnamesalldirect wrote:

A customer wanted to return an item purchased and it was accepted by eBay.

My eBay dashboard, however, only says, "Return started".  What are my options?  Refund and be done with it?

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Until eBay shows Delivered, the buyer won't get a refund. Does your return details page even show any tracking number yet?