eBay

cathlar_78 · ‎11-05-2019

I'm new to ebay. This is my first return. I got an email saying the seller sent the shipping label. This is what I get when I open the email. There is no attachment attached. Is this all the seller has to do for the shipping label, or am I supposed to receive an actual label to put on the package?

richard1rst · ‎11-05-2019

I am a seller, not a buyer so I can only speak from this side of the transaction.

When a return request comes in the seller has an option of buying a label through eBay which they send you directly. Or they can click "I already sent a label" which should come in as a separate email. As I recall however, when a seller clicks that they are required to enter a tracking number to verify the statement.

Check to se if you received a separate email from the seller (which ideally should contain either the label or instructions as to how to print it).

Otherwise, in the absence of a label then I would suggest you contact eBay and tell them you do not see a label. I suspect that if eBay can not confirm that the seller sent you a label they will generate one for you.

You generally have the upper hand. eBay does not take kindly to sellers "playing" with buyers.

"Laissez-faire capitalism (AKA The Great Material Continuum) is the only social system based on the recognition of individual rights and, therefore, the only system that bans force from social relationships." ~ Ayn Rand

ga-8370 · ‎11-05-2019

@cathlar_78 wrote:
I'm new to ebay. This is my first return. I got an email saying the seller sent the shipping label. This is what I get when I open the email. There is no attachment attached. Is this all the seller has to do for the shipping label, or am I supposed to receive an actual label to put on the package?

You're stalled on that screen @cathlar_78 when your seller pretends to have sent a return label, but didn't, by selecting option 3 here on their screen:

Whenever this happens, @Anonymous says that eBay wants to have a more in depth conversation, so by design, you've no online button on your screen to ask eBay to step on it.

cathlar_78 · ‎11-06-2019

Update: I contacted the seller this morning asking where the shipping label is. Waiting on a reply. Called customer support this evening. Person got into my account and saw the same thing that I posted in the first photo. No actual label. She said since it was a case of buyers remorse that the seller isn't required to pay for shipping. Makes it confusing when the "return label" is just the address in the comments.I also went and looked at the seller and noticed on their page, their specific policy says they will pay for the return shipping

ga-8370 · ‎11-06-2019

@cathlar_78 wrote:
Called customer support this evening. Person got into my account and saw the same thing that I posted in the first photo. No actual label. She said since it was a case of buyers remorse that the seller isn't required to pay for shipping.I also went and looked at the seller and noticed on their page, their [return] policy says they will pay for the return shipping

Hi person covering for @Anonymous, the above was the "we want to have a more in depth conversation".

@Anonymous wrote:
We want the buyer to contact us directly if they are in a situation where the label was marked as provided, but no label was received. The buyer wouldn't need to contact us directly to close the case or mark the item as shipped, because both of these actions indicate that everything is working out appropriately. For situations outside of that, we want to have a more in depth conversation. This allows us to provide assistance as soon as possible, as well as investigate the transaction fully. The time the buyer spends speaking to Customer Service results in a better experience overall, as we would have the opportunity to reassure the buyer that we are here to help them, and take necessary steps to protect our marketplace if there are signs the seller is abusing the returns process.

spreadlovelikefire · ‎11-07-2019

I am a seller and have had problems with return labels on two separate transactions in the last 6 days. The buyer could not open the label, would get the same screen as yours. They called ebay support where they moved the open return to a case and then I had to go outside of ebay to purchase a label and then send it to them through messages. I think it is a glitch but eBay doesn't really look at things unless it starts happening more and more. I've had two, a friend of mine who also sells has had one this week as well. This needs to be looked at from eBay as it is making the returns system a headache to say the least. On top of that, sellers who have free returns get a discount shipping rate from eBay for having it but if the label can't be generated by eBay then we don't get the discount.

cathlar_78 · ‎11-07-2019

Very interesting, good to know. Thank you!

Anonymous · ‎11-08-2019

@cathlar_78 wrote:

I'm new to ebay. This is my first return. I got an email saying the seller sent the shipping label. This is what I get when I open the email. There is no attachment attached. Is this all the seller has to do for the shipping label, or am I supposed to receive an actual label to put on the package?

Hi @cathlar_78, I recommend you contact Customer Service to discuss this return in more detail. If no return label is provided by the seller when they are responsible for return shipping compensation, we can step in to ensure that this is given to you or that a refund is provided if the seller does not cover return costs.

cathlar_78 · ‎11-08-2019

Thank you @Anonymous. I contacted customer support yesterday. The person I talked to said they put a 5 day hold on the return, and to call again if I don't get a label to call them in 5 days.