Return shipping label not loading

[nitan6240]

I initiated a return since the item was not as described.  Return was accepted by seller and return shipping message came but the label is never presented to print. The app says the label cannot be loaded at this time please try again later. I have tried from multiple browsers, PCs and phone and tried to get an email of the copy to print but it never arrives.

would appreciate any help with this, thanks! 

The seller has stated they do not provide labels so i am wondering if that is the issue.  It doesn't appear I can return the item on my own and add a tracking number to validate it was returned.

Any ideas?  Thanks!

[lakefor94]

Contact eBay and let them know you don't have a return label. 

Social Media is probably your BEST choice for eBay's assistance. 6AM to 6PM PT - 7 days a week

https://www.facebook.com/eBayForBusiness

Send message(blue message button)
 
https://twitter.com/askebay?lang=en

Use direct messaging

https://www.instagram.com/ebayforsellers/

Send message(blue message button)

[rfmtm]

Try clearing your browser's cache and try the link again.

Make sure browser is set to open PDF files with Adobe and not its built in reader.

Try going to your Purchase history.
Find the item in Returns and cancelled orders.
Select View return details.
Choose See label.

If the label is printing blank:

When the return label print window opens, do not use the PRINT button at the bottom of the page. Instead click on the ">>" at the upper right of the window and either use the Print or Save option there.

If none of the above helps, you will have to call ebay to email you a copy of the label.