Return requested for wrong item sent!

[acarte02]

Hello! I shipped the buyer the wrong book! They opened a return request! I shipped out the correct book with tracking that I posted on the return request to prove and told the buyer to keep the wrong book! I asked the buyer to cancel the return request but it is still open! Buyer has not responded to the return request but did send me a message asking me to send them the correct book ASAP! Is there a chance that I will be stuck having to refund the buyer after already sending them the correct book? Thanks

[plumbingspecials]

There is that chance.

Hopefully you have tracking for the second shipment. Enter it into the transaction record so eBay knows you've sent a second item. Then contact eBay and explain that you sent the replacement, and have them close the case for you in your favor. ( I ususally do messaging, because phone CS doesn't always know what you are talking about - but do as you are most comfortable).