04-26-2019 09:04 AM
all return reasons are visible to buyer, even in my return setting i unchecked boxes for some reasons what buyer should not use to return the product, one buyer returned me product by selecting the reason which i disabled it in my setting, i am curious buyers still can use any reason to return it,than what is purpose of uncheck or checking box in seller setting for returns? is this bug or is any other selling facing same issue? or its common?
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04-26-2019 12:37 PM
04-26-2019 09:59 AM
The return policy in one of the items I opened:
If you are not 100% satisfied with your purchase, you can return the product and get a full refund or exchange the product for another one, be it similar or not.
You can return a product for up to 14 days from the date you purchased it.
Any product you return must be in the same condition you received it and in the original packaging. Please keep the receipt.
04-26-2019 10:03 AM
04-26-2019 10:09 AM
@uniwarehousewares wrote:
my post is different your answer is different , its not match what i posted.
My point is that you accept returns for any reason. What (and how) did you turn off reasons for returns.
04-26-2019 10:09 AM
I may be confused. I did not know that you could control the choices for a return.
It is my understanding that eBay presents a buyer with all choices when they open a return. There are about 12. Some fall under remorse. Some are INAD.
04-26-2019 11:52 AM - edited 04-26-2019 11:54 AM
you explanation is valid, i agreed with you on some extent, but if buyer have all choices to open the return than why seller has this option available to enable or disable the reasons by marking check and uncheck on it, its actually not working, i unchecked some reasons for buyers but still buyers are able to select those reasons to return the item . so basically seller has only power to keep it on manual or automatically acceptance of approval but there is no such option that buyer can be restricted to select some reasons which seller want to uncheck it in return setting.
04-26-2019 11:57 AM
@uniwarehousewares wrote:
you explanation is valid, i agreed with you on some extent, but if buyer have all choices to open the return than why seller has this option available to enable or disable the reasons by marking check and uncheck on it, its actually not working, i unchecked some reasons for buyers but still buyers are able to select those reasons to return the item ?
Sorry, never heard of such a thing, and it does not seem consistent with how eBay operates.
Perhaps if you post a screen shot showing that ability to select/deselect, someone may be able to figure it out.
04-26-2019 12:05 PM
04-26-2019 12:07 PM - edited 04-26-2019 12:10 PM
where are you finding this setting?I have never heard of it
Ebay policy is if you accept returns you accept them for any reason.The reason determines who pays return shipping if you do not offer blanket free return shipping
04-26-2019 12:08 PM
@buyselljack2016 wrote:
@uniwarehousewares wrote:
you explanation is valid, i agreed with you on some extent, but if buyer have all choices to open the return than why seller has this option available to enable or disable the reasons by marking check and uncheck on it, its actually not working, i unchecked some reasons for buyers but still buyers are able to select those reasons to return the item ?Sorry, never heard of such a thing, and it does not seem consistent with how eBay operates.
Perhaps if you post a screen shot showing that ability to select/deselect, someone may be able to figure it out.
I've never seen where a seller could disable return options.
A screen shot might help?
04-26-2019 12:10 PM
I know this can be found in site prefertences, but it is probably another one of those obsolete features that ebay has not removed yet. Just like the block for "buyer's negative feedback score". Nobody even knows what that means (since buyers do not get negatives from sellers), and it definitely doesn't stop bad buyers from viewing, bidding and buying from sellers who have that obsolete block turned on.
04-26-2019 12:12 PM
04-26-2019 12:17 PM
04-26-2019 12:20 PM
04-26-2019 12:20 PM
look this screenshot , seller can select reasons that he want to enable or disable for buyer but actually its not working .buyer can still open the return even you uncheck the box.