eBay

ryanlk41 · ‎05-12-2020

I sold a Kronos time clock to surplus trader for $540.00 in very good condition. I mistakenly put Touch ID which is an option for a bio- metric finger scanner but my photos showed There was no biometric scanner . Buyer wanted a full refund and opened a case. He won The case for $555.00 when I opened the returned Kronos time clock it was Severely Damaged ,Wouldn’t power up when plugged in and it also smelled like smoke and clock case was opened and screws left out. I called customer service immediately and I contacted the buyer Right away. The buyer said he opened the Kronos case inspect the clock . When I called customer service he said there was nothing they could do and I would have to contact the buyer . Buyer pretty much said I got my money it’s your Problem. I’m extremely upset because now I have return money to buy her $555 and return Krono‘s clock is useless and broken so I can’t resell it so I lost over $1100.00 can anybody help me I can’t imagin EBAY would let this happen to me. So my guess is surplus trader( sells parts Kronos clocks) took out all my part and Replaced them with faulty parts.

bigdeals.etc · ‎05-13-2020

Sorry this happened to you. Sadly eBay doesn’t offer much support to sellers who have this happen to them as they often side with the buyer.

I’m sure other members here who know more about this can offer some suggestions. But I doubt you’ll be able to get any money from the buyer. It won’t help you now, but one suggestion I have for you is to report this buyer to eBay using the “report buyer” link. You are able to voice your issue and hopefully prevent this buyer from doing the same thing again to another seller. I’m sure you wouldn’t want this to happen to anyone else. Heck, I’m already sorry that it happened to you.

orangehound · ‎05-13-2020

@ryanlk41 wrote:

I’m extremely upset because now I have return money to buy her $555 and return Krono‘s clock is useless and broken so I can’t resell it so I lost over $1100.00 can anybody help me I can’t imagin EBAY would let this happen to me. So my guess is surplus trader( sells parts Kronos clocks) took out all my part and Replaced them with faulty parts.

@ryanlk41

First, sorry that this happened. It looks like you are victim of return fraud. The serial number on the picture you show is different than the one in your listing. If this is true (double-check), the buyer kept your good unit and shipped you back a defective unit. It is a form of return fraud ... it is theft ... and in many states it is a felony to steal something over $500 (other states might be higher). By the way ... it could also be an honest mistake.

So, here is what I would do.

Report the buyer for return fraud (this can be done either in the returns interface, or through the drop-down menu in your order history), noting that your listing showed a serial number of X, but the unit returned was serial number Y. The buyer did not return back the original unit.
Contact the buyer ... be very polite, yet firm, giving the buyer an opportunity to correct the situation. Request that they return back the correct item, again noting that you received back item with Serial Number Y, but this is not the unit sold to them with Serial number X ... it should have Serial Number X, and be in working condition. Give them a deadline of 3 business days to respond, and tell them that (a) you will assume this is an honest mistake, but (b) you will take further legal action if they do not follow through on properly returning the item.
If they do not respond, file a police report for theft. Then contact eBay customer service through FaceBook or Twitter, and ask to have your case reviewed by a return fraud specialist, noting that (a) the buyer violated eBay's Condition of Returned Items policy by returning a different unit, and (b) you requested that the correct item be returned, and they did not respond ... attach the police report ... ask eBay to reverse their decision and return your money.

ryanlk41 · ‎05-13-2020

Thank you for responding.. the Kronos time clock I sold to him was the one he returned . In his messages he said”If there is a mistake on what we sent to you, I will correct it. But because I said” what the hell” he warned me and after receiving the $555 he blocked me completely .I did send eBay a scam report And they said look into it..but eBay never contacted me again...Can a police report still be done for damaging my item?