A customer opened a return request for an item that was still in transit a day before it arrived. The next day when it arrived, he refused the the delivery. Never used the return label to return the item. Item is returned by USPS and lost in transit. Ebay refunds customers and hold me accountable. I still have not received the item.
What am i missing here? Please help.
Second issue.
Customer opens a return request, never used the return label provided by ebay. Instead, buys the label outside ebay and never updates or provides me any tracking. System never updates as arrived. I am not always home to receive the returns since i travel to my parants home during this time to make sure they are ok. Check my ebay account daily for updates on orders AND returns. Since system never updated, i was never notified of return. When Ebay automatically opens a case, customer is notified and emails me reciept he purchased SERPARATLY that showed delivered. Since I was not home to recieve it and I have roomates, no one indicates to me. Nonetheless, system never updated to inform me of return. When customer informed me, I refunded. Within 24 hours, ebay holds me accountable.
What did i do wrong? Customers in both cases are not using the return labels to update the system.
WE cant be at all places watching everything. Now my account is in the red and below standard.
I assume that customers are violating the policies by either refusing the item instead of receiving the the item and then returning so the system updates, or not using the label at all and buying the label outside ebays system which also leaves the system without updates. This screws up the entire return process if we are not there to receive the item or it goes missing during the return.
