Return Question - Need Advice

[needalittlehelpsometimes]

I sold a handwash set with Snow Angel scented handwash and lotion. The buyer wants to return it because she says there is no scent to them. The products are 100% authentic and smell just like every other one on the market. If anyone is familiar with Philosophy, you know that they sold out and the new owners water down the scents now and have done so for years. 

I do not offer returns but I know I have no choice. What I was wondering is since she has obviously opened these to sniff, and are now used and useless to me, do I have to accept the return and who pays return shipping? There is no option for me to accept the return and have her pay shipping because she wrote that "it doesn't seem authentic" and "there is no scent".

It was expensive to ship via Priority Mail. It just galls me to have to pay shipping to get it back when there is nothing wrong with the product.

My wizard powers do not extend to changing the scents of lotions and washes.  

[tdumonde2014]

If the items are "Worthless to me", then refund without a return. 

[chapeau-noir]

I would cut your losses with this one.  My experience has been that Health & Beauty is a tough category to sell in.

[kensgiftshop]

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@needalittlehelpsometimes wrote:

There is no option for me to accept the return and have her pay shipping because she wrote that "it doesn't seem authentic" and "there is no scent".

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Since buyer filed an INAD, you have 2 choices.

Refund buyer and let them keep the item.

Accept the return and pay for return shipping and give buyer a full refund once they are returned.