eBay

Anonymous · ‎12-21-2017

how does Ebay decide to give a refund to a buyer? all my buyer had to say was not as decribed ! everything the buyer complained about was in my pictures when the item was for sale. is that all a buyer say to say : not as decribed? glad to refund if the buyer wants to send it back, but a seller should not have to pay the return shipping. am i wrong? or does this happen to sellers all the time.

myescape · ‎12-21-2017

not as described makes it a buyer protection case which when found in buyers favor require seller funded return.did you state the issues buyer is complaining in the describtion?pic alone is not enough.

It does happen to sellers all the time

This is a user to user board not eBay employees.
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When people show you who they are, believe them

montanatiki · ‎12-23-2017

Unfortunately, you have now experienced the "bad part" of selling on Ebay. Many Buyers are veteran buyers - they ask and sometimes get partial or full refunds for items they have bought and if they do not like the product (and the Seller mentioned NO returns in their listing) then they complain - NOT AS DESCRIBED in Ebay's complaint box so that the Seller has to pay for shipping back to them. Sort of - I tried it and did not like it - back to you it goes.

Yes, it happens many times - most of us just "block that buyer ID" so they don't purchase from us again. And you have to be nice to the buyers - because 1) They can still leave you a negative feedback and 2) They can send you something else that was not the original item you ship them.

If you get something back that was not the original item - or is now not as you sent it - used, abused etc. You can report the buyer to Ebay - unfortunately, that will aid future selers - but not you.

This is one of those unfortunate lessons each Seller learns - that people are NOT 100% Honest and they know how to get around the "system" Ebay has in place. Ebay is not the only place it happens - the big box dealers hand 15% returns at times - only they make up for it by charging more for the items. Sorryt his happened to you - hopefully on its return it will be packaged well and you can try to sell it over again.

jason_incognito · ‎12-23-2017

define "all the time"

yes it happens. I've had thousands of sales and maybe 3 buyers who ripped me off.

"Believe in something, even if it means sacrificing everything" Colin Kaepernick the new face of NIKE

billm77 · ‎12-23-2017

I have had all my items, not as described cases closed in my favor. Today I had a buyer who is also a seller state something wasn't in a pic and it was. Trying to open an item, not as described return. I contacted eBay customer service and they freed up my money from PayPal and decided they would refund the buyer. The case was closed in my favor. You need to contact eBay customer support and let them decide. If they tell me it is my fault and they see why customer says not as described then I would pay return shipping or refund depending on the cost of the item. Then correct my listing to make sure no other customers are misled. I believe in taking care of my customers. If I make a mistake and made a few I do what it takes to fix it. Without customers, you will have no sales.

orangehound · ‎12-23-2017

@Anonymous wrote:
how does Ebay decide to give a refund to a buyer? all my buyer had to say was not as decribed ! everything the buyer complained about was in my pictures when the item was for sale. is that all a buyer say to say : not as decribed? glad to refund if the buyer wants to send it back, but a seller should not have to pay the return shipping. am i wrong? or does this happen to sellers all the time.

I have seen the problem increasing dramatically of late ... 3 of my last 5 return attempts were buyers claiming INAD (SNAD) simply to avoid paying return shipping. I have no problem with a buyer returning an item, but buyers are learning how to dishonestly manipulate the MBG to avoid shipping charges.

I know many sellers have developed "learned helplessness", thinking that there is nothing that they can do. This is not true. When I have clear evidence (via eBay messages, or in the listing, or in the return reason information) that a buyer is attempting to abuse the MBG, I am on the phone with Customer Service and calmly point out the facts as I argue my position that the return is a "remorse" return reason. I have had multiple cases ruled in my favor and the returns closed.

So, let's not propogate the myth that the buyers always win ... they don't. The MBG plan is a great feature to protect buyers from dishonest sellers - it is necessary. Unfortunately, there isn't yet a balanced plan in place to protect sellers from dishonest buyers. Until the wise ones at eBay HQ come up with a better system, we should not simply surrender. If you have clear evidence (it must be more than merely your word against the buyer's), call customer service and see if the representative can agree that the return is a "remorse" and that you shouldn't be responsible for return shipping ... you must also be a bit humble and realize that there are times that your description was poor and the customer was genuinely misled. In that case, learn ... improve ... describe better. 🙂